1 to 17 of 17 Permanent Services Delivery Manager Jobs in South Wales

Primary Activities: Support project leaders in the delivery of all designated projects to the required quality standard utilising identified tools, processes, assigned resource and methodologies. Prepare and develop conceptual design proposals under the direction of the project leader Prepare presentation material, including 3D images for presentation to the client … regarding relevant aspects of projects Undertake training and development in line with personal and professional requirements as identified between you and your line manager Undertake any other duties as assigned by your line manager in support of work undertaken by other service streams in … company Prepare project reports for project lead and clients Identify and, in conjunction with others, manage risks and issues that may affect successful project delivery Undertake site visits to review progress and provide good technical solutions to issues that arise on site (subject to project scope of services more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They … are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and … as recognizing opportunities for upselling, cross-selling, and expansion, will be a key part of your role. Required Minimum 2 years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably more »

in London and Paris. Working with clients across the country and around the world, we have developed a distinctive organisation, providing the highest quality services across the private, public, and third sectors. We aim to be exceptional, both in the way we work and in the combination of our … tasked with the day-to-day management and development of the IT function and its personnel. Your primary goal is to ensure that the services provided by the onsite team align with contractual commitments and industry best practices. Additionally, you will serve as a business partner to the legal … practice. Manage the on-site IT support team through regular 1:1’s, support, and coaching to ensure all aspects of the team’s delivery are meeting business requirements, including project delivery, application and training support and on-site technical services. Specialist Technical Support To work with the more »

CPS Group are looking for an experienced Network Project manager who can provide assistance on an ongoing project for the next 12 months! Role: Network Project Manager Location: Cardiff Rate: £300 - £350 per day Duration: 12 months Status: Inside IR35 Hybrid: Once a month on site work Overview! Provide professional services for the Project delivery of VPN/APN solutions project, DFU internet/network file sharing, Collaborative partner network connectivity and ACI Datacentre … experience across: • Full Lifecycle Project Management • Customer & Stakeholder Management • Support for Bid Management & Proposals • Project Planning & Reporting • Data Center Rollouts • Agile & Waterfall Methodologies • Project Delivery: Cisco Meraki, LAN, WAN, ACI Deployments/Migrations, Core Infrastructure, IP Telephony, Voice, Network & IT Infrastructure • Prince 2 Practitioner Certification • RAID Logs Essential • Must more »

ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond … understand all Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Service Schedules held by ISS and to actively monitor the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National Change Management process. - Standard keyboard skills for … to own work. - Work within organisational and professional policies and procedures; seeks advice as necessary/operates on own initiative, taking advice from manager if required. Essential Skills: - Educated to A-level, diploma or equivalent experience - Commitment to continuing professional development for self - ITIL Foundation Certificate or more »

contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing and … potential clients Prioritize and handle service requests through to resolution, escalating where appropriate Day to day coordination of products and services Build and maintain relationships with key product suppliers and vendors Produce customer quotes and coordinate orders through completion to invoicing Process requests from internal and external customers efficiently … with accurate data entry Supporting Vantage’s internal and external clients through delivery of exceptional customer service Collating monthly service report packs for customers Manage stock control of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service more »

and experience for the population of Wales. Integral to this is the need for continuous improvement and transformational change across a range of our services and approaches and the role of the Strategic Clinical Network is to support this at national, regional and local levels. Main duties of the … provide sound judgement and diplomatic skills, keeping them informed of progress against work plans. To establish effective reporting and review mechanisms to ensure projects delivery tangible improvements in services for the population of Wales. To be responsible for the development, facilitation and monitoring of the delivery of … and improvements in population health. We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards. To find out more about working for us and the benefits we offer please visit https:/ more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. … needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work closely with key stakeholders across the more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to … progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. … to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to more »

the successful candidate will be responsible for a team of 4. The primary purpose of this job is to work closely with the customer services manager to provide direction, instruction, and guidance to a customer service team, ensuring the delivery of excellent service to customers. … customer expectations. Support in handling complex customer queries or complaints, ensuring a swift and effective resolution. To lead, motivate and support the UK customer services team to ensure a professional and courteous response to all customers. Enhance customer satisfaction by ensuring team members provide high-quality service. To ensure … confident using Microsoft Excel An excellent telephone manner and organisation skills. Must be able to commute to the office daily The Package for Customer Services Leader: Basic: £25,000 - 30,000 Christmas Bonus Benefits: Healthcare, Life Assurance, pension, mobile, laptop, 25 days holiday rising annually + stats more »

Digital & Technology Directorate. The role holder will play a pivotal role in enabling cross-functional teams to successfully deliver digital projects and products. The Delivery Manager will be accountable for delivery of value to DVSA products and services. Creating an environment where teams can do … first vision is supported by a clear strategy which allows our staff to develop and grow. Click to find out more the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description Responsibilities will include: Leadership: Creating an environment where … teams can excel. Empower team members to take ownership, make decisions, and collaborate effectively, while ensuring alignment with service or product goals. Quality Delivery: Champion high standards of quality by promoting user-centred design, and agile practices for software development. Facilitate collaboration between design, development, and testing specialists. Continuous more »

office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

to ensure organizational, safety and health obligations. They will report their feedback on activities into a concise report for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues. Applications should meet this following criteria: 4+ … or basic vacuum. Education level: Technical Certificate or degree level in an Electro/Mechanical or Chemical discipline. Strong customer focused experience to ensure delivery of solutions that meet customer expectations and time frames Ability to understand and interpret Technical documentation relevant to the work i.e. Electrical Schematics, P … IDS and Mechanical Drawings Plusses Experience in Field Services and/or the Semi-Conductor field This role is targeting a salary base of £38,000 - 42,000/K. more »

s development, test and live Oracle platforms. RESPONSIBILITIES Administer our on-premise and cloud based Oracle Databases, Oracle Web Logic and Oracle Fusion Middleware services for the Group to ensure they remain current (within vendor support), backed-up, available, secure, and performant. Build, install, upgrade, migrate, configure, and support … for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with service delivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our Oracle databases and … incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows batch scripts. Installing, configuring, and using Oracle Enterprise Manager Cloud Control for monitoring Oracle Infrastructure. Database backup and recovery using RMAN. ABILITIES/SKILLS Administration of Oracle Database 12c or higher. Administration more »

with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects … Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling … the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to more »

Job summary An exciting opportunity has arisen for a System Manager within the Digital, Data & Technology Directorate, Aneurin Bevan University Health Board (ABUHB). ABUHB is an integrated, progressive and ambitious teaching and research organisation who are in the midst of delivering a major programme of change … you will be the key point of contact for both Digital Data and Technology and wider Health Board consumers of assigned services and bridge the divide between technical teams and service consumers. You will have responsibility for implementing and managing Continual Service Improvement initiatives for your … service(s) to ensure effective and efficient delivery in line with changing organisational needs. Within Digital Data & Technology you will work cross functionally across project/programme teams (during implementation) and operational teams (for live services) and play a key role in Service Transition activities. The ability to more »

Total Contracted Hours: 40 An exciting new Shift Manager opportunity at DX! *** This is a backshift/afternoons based vacancy*** All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are … to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for … addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost more »