Permanent Customer Experience Jobs in the South West

1 to 25 of 36 Permanent Customer Experience Jobs in the South West

National Account Manager

City Of Bristol, England, United Kingdom
Hybrid / WFH Options
MICHELIN Connected Fleet
serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »
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Customer Success Manager

South West London, London, United Kingdom
Hybrid / WFH Options
Espire Infolabs Limited
Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »
Employment Type: Permanent
Posted:

Application Experience Specialist (Full-Time)

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Motability Operations
Description Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships … to expect • You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers • If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a … system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer more »
Employment Type: Permanent, Part Time, Work From Home
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B2B Customer Services Advisor

Stroud, England, United Kingdom
Hybrid / WFH Options
Ecotricity
About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »
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Solution Architect

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Leidos Innovations UK Limited
designs. You will be required to ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards. You will also support customer and stakeholder meetings and technical discussions. As the IT Solution Architect you will lead the solution development for a project; through initial high-level … technical design, into the detailed design phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Experience as a Solutions Architect on large customer projects,, government customer experience preferred. Architecting Inventory Management, and complex multi-stakeholder logistics/supply … Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies more »
Employment Type: Permanent, Work From Home
Salary: £65,000
Posted:

Senior Project Manager - Digital Transformation

Wotton-Under-Edge, Gloucestershire, South West, United Kingdom
Hybrid / WFH Options
Renishaw PLC
Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »
Employment Type: Permanent, Work From Home
Posted:

Apprentice Pre-Sales Consultant

Bristol, Avon, South West, United Kingdom
Chroma Recruitment Ltd
portfolio, both technically and commercially. The focus of the role is to support the companys customers in transitioning to cloud-centric services, thereby facilitating Customer Experience transformation and ultimately driving business value. Essential skills: Excellent communication and customer experience skills Excellent attention to detail Can-do more »
Employment Type: Permanent
Salary: £24,000
Posted:

MI Analyst

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Motability Operations
Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »
Employment Type: Permanent, Part Time, Work From Home
Posted:

Customer Client Account Handler

Malmesbury, England, United Kingdom
Acorn by Synergie
We arecurrently recruiting for an Administrator/Client Customer Account Handler on behalf of our client. Salary £25,000 per annum Full-time: 37.5 hours a week Monday to Friday office based About the role. * You'll need to be able to think on your feet, have great communication … the team and our clients. * Ensure performance metrics are met. * Any other activities which support the day-to-day operations You must have: * Previous customer service experience. office experience * A passion for customer experience and getting the right outcomes in the best way. * Excellent attention to … detail. * Experience in data input. * Great IT skills including using Microsoft Office applications. * Tenacity and enjoy problem solving. * A sense of humour and a positive, fun attitude to work. Desirable: * Account management with a solid understanding of the operational aspects of the industry. * Experience of data analysis. Acorn more »
Posted:

Customer Journey Manager

Bristol, England, United Kingdom
Hybrid / WFH Options
Pontoon
Customer Journey Manager Bristol (Hybrid working) 6 Month Contract (Scope for extension) The CJM plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Also … of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible … functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience, and journey process design, is accurately represented. Specific Accountabilities: Independently understands end to end journey Integrates insights and knowledge from disparate data, processes and more »
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Lead Audio Visual Technician

Swindon, Wiltshire, South West, United Kingdom
Scion Interactive LTD
digital solutions for the automotive and retail sectors. We work with blue-chip clients to deliver cutting-edge audio-visual installations that enhance the customer experience and drive business results. The Role As Lead AV Technician your core responsibility will be to facilitate the installation of our audio … surveys to assess requirements and advise on hardware, software, and resource needs Facilitate first-fix cable installations for audio solutions Install AV systems at customer locations across the country Oversee supporting resources on-site to maintain quality standards Adhere to all relevant health and safety legislation Ensure thorough quality … on service calls under service-level agreements with key clients Provide advanced programming support for audio, lighting, and other AV solutions Required Skills and Experience: Extensive experience in installing audio-visual hardware (Minimum of 3 years) Comfortable working in a client facing environment Knowledge of digital signage content more »
Employment Type: Permanent
Posted:

Quality Engineer

Yeovil, England, United Kingdom
Team Jobs- Strategic Accounts
improvements throughout the organisation using Kaizan, RPS/DMAIC and other improvement tools. * Lead the development and execution of the internal audit program including customer, regulatory audits to measure the overall effectiveness of the Quality Management System * Manage the Supplier Audit Schedule and conduct Quality system Audits as per … Site procedures * Ensure customer satisfaction through direct customer contact ensuring improvements in communication and customer compliance. * Support for the review of contractual Quality requirements to ensure compliance to Honeywell, Customer, EASA, CAA, AS9100 or other regulatory requirements. * Responsible for authorisation of Quality Assurance related documentation and …/HAY standardisation, simplifying and improving existing Quality Assurance processes ensuring compliance with Honeywell AERO & Regulatory requirements. Your Skills and Qualifications * Relevant degree or experience in a technical field with emphasis on Quality Assurance systems. * Experience in compliance, proven ability to improve/re-write the Quality Management more »
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Product Support Engineer - industrial automation

Gloucester, Gloucestershire, South West, United Kingdom
Hybrid / WFH Options
Experis UK
branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »
Employment Type: Permanent, Work From Home
Posted:

Service Engineer

Chester-Le-Street, England, United Kingdom
Hybrid / WFH Options
NRG
Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »
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IT Support Engineer

Stroud, Gloucestershire, United Kingdom
Spectrum IT Recruitment
Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »
Employment Type: Permanent
Salary: £25000 - £35000/annum 25 Days holiday, Pension
Posted:

Systems Support Technician

Swindon, Highworth, Wiltshire, United Kingdom
Exposed Solutions
excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM … to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers … of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with more »
Employment Type: Permanent
Salary: £24000 - £32000/annum
Posted:

Change Lead

Swindon, England, United Kingdom
Peaple Talent
Peaple Talent have partnered with a large professional services organisation based in Swindon who are recruiting a Change Lead with experience of working with regulatory change. You will lead strategic change across our client’s organisation, ensuring customer centric end to end thinking across all business areas, from … aptitude towards change, be innovative and flexible with a strong desire to create new and improved processes which are designed around creating an excellent customer experience whilst being highly efficient thus supporting the teams in achieving their targets. The role holder, a change professional who has experience more »
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JDA SCPO Supply Functional Architect

Greater Bristol Area, United Kingdom
LTIMindtree
technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a more »
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VMS (Variable Message Sign) Driver Operative

Wotton-Under-Edge, Gloucestershire, South West, United Kingdom
HB People
The primary role of a VMS Driver Operative is to support the VMS operations team in deploying, setting up, and collecting VMS units at customer locations. The role involves doing off-hire inspections, minor repairs, and preparing units for hire at the depot. It also includes performing battery exchanges … and other SRL products. The Responsibilities: Ensure adherence to all health and safety procedures, risk assessments, and environmental regulations during work at depots and customer sites. Conduct oneself courteously and professionally when attending client sites and follow all local site rules. Maintain professional working relationships with colleagues across all … out full inspections, servicing, and repairs on the hire fleet. Complete all relevant delivery, collection, and inspection paperwork. Identify fair wear and tear and customer damage on equipment. Ensure cleanliness and legal compliance of assigned vehicles and work tools. Quarantine all equipment that doesn't fit for purpose until more »
Employment Type: Permanent
Salary: £30,000
Posted:

Damp, Mould & Water Damage Technician

South West London, London, United Kingdom
Embury ltd
restoration, and sanitation and decontamination services. We are a family business and our commitment extends beyond just providing services; we strive to make every customer feel supported, valued, and genuinely cared for. In our team, you will find a warm, inclusive environment where empathy and personal connections are at … the heart of everything we do. If you are passionate about making a difference and dedicated to creating an exceptional customer experience, we invite you to join us and be a part of our family-oriented culture. As a growing start-up, we offer exciting potential for professional … and Water Damage Techinicians, you will be responsible for damp and mould surveys and remediation, as well as flood restoration. This role requires excellent customer service skills and the ability to work effectively as part of a team, as well as being on the road working independently. We are more »
Employment Type: Permanent
Salary: £40,000
Posted:

Sales & Purchasing Orders Assistant

Exeter, Devon, South West, United Kingdom
Wise Employment
be responsible for: Process of Sales and Purchase Orders from the Website and emails Input onto Excel Engaging with Clients to ensure an excellent Customer experience Communicate between departments to ensure all orders are processed correctly Pro Active approach to checking Stock Levels to ensure timely deliveries Ensure … will be: A Team Player - Prepared to roll up your sleeves and help out in other areas of the business as required Have excellent Customer Service ability to deliver excellent service I.T Literate to include Excel, formulas using Vlookup, Word & Outlook Strong and engaging communicator both verbally and written more »
Employment Type: Permanent
Salary: £24,000
Posted:

Service/Fire/Extinguisher Engineer - BAFE Certified

Swindon, Wiltshire, South West, United Kingdom
Revorec Recruitment Solutions
a bespoke product and service across the UK. The Role: * Service Engineer - Fire Systems * Technical service including routine maintenance and repair call-out * Positive customer experience and maintain excellent communication Candidate Requirements: * Fire Systems - Gent, Kentec, Protec Desirable * BAFE Certified * Fire Industry experience 2 years+ * Full UK more »
Employment Type: Permanent
Salary: £30,000
Posted:

Lead Audio Visual Technician

Swindon, England, United Kingdom
Scion Interactive
digital solutions for the automotive and retail sectors. We work with blue-chip clients to deliver cutting-edge audio-visual installations that enhance the customer experience and drive business results. The Role As Lead AV Technician your core responsibility will be to facilitate the installation of our audio more »
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Senior Data Analyst

Exeter, Devon, South West, United Kingdom
Hybrid / WFH Options
BeFibre
actionable insights. By collaborating with cross-functional teams and communicating directly with stakeholders, you'll provide valuable recommendations to enhance our broadband services and customer experience. Your expertise in data analysis, coupled with exceptional storytelling skills, will help translate complex findings into compelling narratives that drive informed decision-making. … at least one programming language (e.g., R (preferred), Python). Interest in the telecommunications or technology industry. Knowledge of business forecasting and predictive methods. Experience with reporting tools like PowerBI, Tableau, or Qlik. Proven experience in data analysis and visualisation. Strong analytical and problem-solving skills. Exceptional communication … Join us at FullFibre and be part of a team that thrives on data-driven innovation! Submit your resume and cover letter outlining your experience and why you are a great fit for this role. We look forward to hearing from you! FullFibre is committed to creating a diverse more »
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

Product Owner

Greater Bristol Area, United Kingdom
Understanding Recruitment
passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »
Posted:
Customer Experience
the South West
10th Percentile
£26,050
25th Percentile
£31,625
Median
£45,000
75th Percentile
£59,500
90th Percentile
£96,539