1 to 14 of 14 Permanent ITSM Jobs in the South West with Remote Work Options

/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »

drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT more »

to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Ensure the quality of day-to-day infrastructure and network operations. Act as the senior escalation more »

Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who more »

at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, Service Management (ITSM, CSD) and Identity Management Strong consulting, leading and mentoring skills along with the ability to effectively communicate and collaborate with stakeholders at all levels Broad more »

Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »

such as Nessus. Additionally, it would desirable to have experience with: Aria Automation (formally VRA), Grafana & Prometheus. Foundation level knowledge or awareness of IT Service Management (ITIL Best Practice) Experience and knowledge of VMWare and COTS hardware/software including MS Server and Linux operating systems. Cyber security within IT more »

to coach and mentor junior colleagues, to facilitate knowledge sharing and improve wider team capability. Awareness of ITIL best practice and use of IT service Management tools such as JIRA/ServiceNow to help manage the team's workload. Experience of development and delivery using Agile principles. How to apply more »

diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the more »

need of support due to an IT fault, or they may need to request a service from Digital Services. You will use an IT Service Management Tool to log the issues and requests that you receive and escalate them to a 2nd line support team if needed. You will also more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »

Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors, desirable of Intune or Kandji administration, desirable troubleshooting experience, desirable and experience of supporting Apple and Android phones more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »

to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in IT service management, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and more »