1 to 25 of 44 Permanent Service Management Jobs in the South West

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

UK for the last 5 years minimum) Our client provides infrastructure and support services to the armed forces. Role: As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support. What you will be doing: Provide IT support to users via … the IT Service Desk. Handle and manage incoming calls and online requests to the IT Service Desk. Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner. Through troubleshooting and fault diagnosis, triage and resolve user issues as a … first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Provide on-site support in regions as required. Identify more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

you will need a strong technical background and possess the ability to think strategically, with a forward-looking and pro-active approach to IT. Management and motivation of your team are equally important. Benefits: 30 days holiday per year (excluding bank holidays), plus 3 fixed privilege days Flexible working … objectives. Enhance and maintain PML's business resilience from an IT perspective, including such areas as security and business continuity, liaising with external managed service providers. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Manage and oversee the entire IT environment, to ensure … used are integrated, streamlined and secure to meet our current and future scientific research and operational needs. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service more »

for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration Analyst Key Responsibilities: Data … Analysis: Leverage your skills in Power BI to analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and software licensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first … to the IT organisation. Reporting & Metrics: Develop and maintain metrics that demonstrate the value being delivered, emphasising the efficiency and effectiveness of our IT service processes. Coaching & Development: Coach and develop team members in automated reporting and data analysis techniques, fostering a culture of continuous improvement and learning. Configuration more »

you will need a strong technical background and possess the ability to think strategically, with a forward looking and pro-active approach to IT. Management and motivation of your team are equally important. The ideal candidate will be experienced in defining and developing strategy, maintaining business resilience, and creating … mission and objectives. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT Groups operational budget (c. £400k) and additional project budgets. Act as owner and relationship holder for Tier 1 system IT suppliers within the more »

the entire IT environment, ensuring integration, streamlining, and security of systems and tools for current and future needs. Liaise with key stakeholders to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management … quality thresholds. Contribute to wider strategic discussions across the organization. Requirements: Proven experience managing multiple IT systems in areas such as program and project management, infrastructure services management, IT strategy/policy, and IT architecture. Strong technical background in leading systems integration, including designing, developing, integrating, and upgrading more »

Closing date: Sunday 23 June 2024 Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? We have an exciting opportunity to join our team, focussed on the support of specialist and advanced IT and Audio Visual equipment, software … and Technology Group (DDaT), within a changing business, research, and technical environment. About the role You will be part of a team of Senior Service Analysts, supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of … an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area. A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and guidance on specialist more »

at the interview. However more details of the specific opportunities are available on request. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … our Lead Technical Architect your total reward package will be up to £79,530 annually, which includes: £52,799 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £7,000 per annum as a market supplement … breathe technology, but not everyone is at the same level, so you will be able to translate technical concepts relating to software engineering, delivery management and service management so they are understood by all. Making and guiding decisions - We keep evolving and as part of that, you more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … metric data across the whole Met Office estate, whether the source is on premise, built in the Cloud or consumed as Software as a Service and a consistent method of alerting our 24x7 support teams to issues within systems and services, through a single 'pane of glass', reducing the … computing. To support the Met Office developer/support community, providing technical expertise, help, and guidance on how to integrate new systems into our service portfolio, including helping troubleshoot/fix problems with existing integrations. You will be joining this busy team, as we continue to exploit Cloud based more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … Please visit our Careers Site to explore potential locations or email for specific queries. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and issues. … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus and … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

into building, configuring, and solving desktop and laptop systems Respond to incident requests, internal works orders, and other queries, ensuring flawless operation via the Service Management tool Install encryption software and add users to Active Directory software groups Install, configure, and maintain network printers, and support remote access … support environment Navigate Windows 10, Microsoft applications, Office, SharePoint, and Outlook smoothly Understand Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management Ability to optimally fix applications and hardware in a customer-focused environment Familiar with ITIL practices It would be great if you had: Familiarity more »

Requisition ID: R10137300 Category: Program Management Location: Cheltenham, Gloucestershire, United Kingdom Clearance Type: Highest Level of Government Clearance Telecommute: No- Teleworking not available for this position Travel Required: Yes, 10% of the Time Positions Available: 1 Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. … gain and maintain the highest level of UK Government clearance Location: Cheltenham . About Your Opportunity: An exciting opportunity has arisen for an IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support … is awarded to top performers who excel Career Development – opportunity for ongoing professional development and career growth opportunities Your Responsibilities: 1. Responsible for the management of all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operations 2. Responsible for more »

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

future and become a leading partner to the Armed Forces. They are looking for a IT Project Manager to come join an expanding Project Management team and be part of an exciting chapter in the company's journey. Your new role Their IT stack is mainly Microsoft based, and … and non-technical stakeholders. What you'll need to succeed Previous experience as a IT Project Manager and agile delivery methodologies (Sponsor and Stakeholder management and excellent communication skills. Proficient at managing time and resources and the ability to draw up detailed project plans and schedules. Proven leadership skills … and stakeholders. Critical thinking and problem-solving skills and capable of managing crises as and when they arise. Desirable skills, experience and qualifications: Project Management Qualifications including Prince 2, Certified Project Manager, Professional in Project Management. Agile qualifications such as Certified ScrumMaster, Agile Project Management. Understanding of Project Management more »

an exciting role to join a growing, culture-led company where you will be responsible for providing technical end-user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure, M365, Windows … line support to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line … tickets when required Provide project support when necessary Build an understanding of client base and deliver excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of more »

engineering team, support, operations, HR, finance teams, and operations teams to ensure a strong product vision *Manage relations with the Supplier and oversee license management *Develop and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience *Manage everything … You’ve spent time (~5+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up *Domain: Experience in Service Management solutions strongly favored *Strategy: Experience defining and executing a product engagement strategy *Influence: Experience in large/complex multinational organizations with a more »

hybrid from our Rollestone office near Salisbury. This is a permanent position. The Remote Resolution Centre (RRC) Delivery Lead role is a home-based management position accountable to the UK Delivery Manager. Direct reports to the RRC Delivery Lead are RRC Technical Resolution Engineers. JOB PURPOSE The RRC Delivery … their Team, encouraging engagement whilst promoting the Company Values. The RRC Delivery Lead has the responsibility of ensuring that the RRC delivers the required service and provides line management for the home based RRC Technical Resolution Engineers (TREs) who are responsible for maintaining the Remote Resolution Centre output … and driving service improvement within the function. MAIN ACTIVITIES AND TASKS Oversee delivery of the RCC to ensure that it delivers the day-to-day service. Line management responsibility for all RRC TREs covering multiple locations within the UK including PDRs, mentoring, and disciplinary management for team more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »

Title: Wintel Engineer (SC Cleared) Location: Corsham Rate: £500 - £650 (via umbrella) Length: 9 months Status: Outside IR35 The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the solution and development environment. The target environments are heavily virtualised. This … Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. and review of low levels of design artefacts. wider system testing activities. with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … complex requirements, specifically measuring performance, cost, and time. as part of a large technical team. with PowerShell. MCSE Qualification or similar firm grasp of service management tooling and ITIL. communication skills, both written and verbal. critical thinking and analytical skills to solve problems and propose new ideas. service more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. They will also provide … support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

of our client, we are seeking to recruit a System Safety Engineer on an initial 6-month contract. You will undertake development and in-service System Safety activities in support of the UK MOD customer and the UK & US-based suppliers of weapon system AMS. Role: System Safety Engineer … systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA … Environment. Experience of identifying and applying appropriate safety legislation and regulations. The candidate should possess strong communication skills, technical proficiency, and skills with project management concepts/tools. The role will have significant UK MOD customer, supplier and wider company interface and therefore a person who is diplomatic whilst more »