IT solutions, systems and processes Strong knowledge of ITIL Effective stakeholder management with the ability to engage with staff at all levels Understanding of ServiceNow IT Operations Management Experience overseeing Service Desk, Service Request and Command Center Services is desirable As a precondition of employment for this role, you must more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
facilitate knowledge sharing and improve wider team capability. Awareness of ITIL best practice and use of IT service Management tools such as JIRA/ServiceNow to help manage the team's workload. Experience of development and delivery using Agile principles. How to apply If you share our values, we'd more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
Experience Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP more »
time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with IT Service Management toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server 2016 onwards. Knowledge of Microsoft O365 suite more »
Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o IT Service Management (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg Microsoft Project more »
