ever developing Solent NHS staff across Hampshire and IOW including our external customer base and health and Wellbeing programme. Our Solent NHS Trust OH service specialises in the care and well-being of people in the workplace.Here at Solent NHS Trust we pride ourselves on providing a high quality … SEQOHS accredited Occupational Health & Wellbeing service for staff working in a range of public and private sector organisations. We provide Occupational Health advice, support and recommendations to Solent staff and employees of external clients.Our team have played a pivotal role in supporting our staff during the pandemic and we … at the centre of developing health and wellbeing advice and support to staff and managers. This post primarily involves delivering the Business Systems & Data service needs of the Solent NHS Trust Occupational Health and Wellbeing Service, working within a growing admin team which includes the wider OH team more »
Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »
Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for … delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests, maintaining high levels … of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as a point of escalation for complex more »
