2nd Line Service Desk / Field Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- St. Ives, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
with third-party vendors to resolve technical issues. Maintain accurate documentation, ticket updates, and knowledge base articles. Support and mentor junior engineers where required. Skills & Experience Required Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position. MSP experience would be highly beneficial. Strong knowledge … platforms. Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi. Experience supporting desktops, laptops, printers, and mobile devices. Excellent communication and customer service skills. Ability to manage multiple priorities and work independently. Full UK driving licence and willingness to travel to client sites when required. ...