1 to 3 of 3 Permanent Service Delivery Jobs in Staines

Customer Service Agent - Egham - £25,000 to £30,000 A number of opportunities have arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring … cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Booking of engineering resource/Logistics/Travel/Critical Spares etc. Engagement with other departments. Raising of accurate escalations in a … Ability to take responsibility Ability to multi task and meet SLA based deadlines Ability to work on own initiatives, whilst part of a larger service delivery team Additional requirements/Advantages: Experience of incident based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Previous Customer Service more »

to the required standard. Managing client expectations will be a key purpose of the role along with managing the handover process to our projects delivery team upon project award. In addition to this, the post holder will also offer technical support to the projects delivery team. Responsibilities Be … of Microsoft Office programmes essential Competent in the use of estimation software essential. Produce management reports, key performance indicators and financial data to demonstrate service delivery and improvement, devising service plans and strategies to meet deadlines and targets Qualifications include : Qualifications within the industry - essential 10 years more »

from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction across IFS service delivery Coordinate with Global Aerospace & Defence Team to build a strong internal collaboration network and secure appropriate support into region. Qualifications Essential skills more »