1 to 3 of 3 Permanent Incident Management Jobs in Stockport

parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Assisting more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

IT skills as well as problem solving and analytical skills. This will be an exciting and challenging opportunity to further develop your professional and management skills in a demanding and changing environment. Main duties of the job To support the Head of Information Governance and Data Protection Officer (DPO … in the management and implementation of the Information Governance framework and work programme across the Trust, ensuring the Trust complies with the NHS Data Security and Protection (DSP) Toolkit Standards, Data Protection Act 2018, UK General Data Protection Regulations, Freedom of Information and all associated legislation, standards and best … that compliance with all IG policies is monitored and enforced, including that information governance related incidents are being reported and recorded on the DATIX Incident Management System and appropriately reviewed and investigated. Review and report any serious data breaches to the DPO and, if agreed DPO, to the more »