Stourport-On-Severn, Worcestershire, West Midlands, United Kingdom
People Solutions
SERVICE DESK & CUSTOMERSERVICE SUPPORT SUPERVISOR MONDAY - FRIDAY: (ONE WEEKEND IN FOUR ROTA) £27,000 to £33,000 PER ANNUM People Solutions have a client based in Stourport-on-Severn who is an exciting market leader looking to recruit a personable and professional person. The role will … be to oversee the day-to-day operation of the Service Support Desk (Field Based Engineers) operation for a busy engineering business. (This is NOT an IT related role) Benefits • Modern working environment • Working for a market leader • Free site parking • Canteen and break out area • Career progression and … development • Team incentives Day to Day Duties • Manage a team of service support staff (4) and ensure they provide excellent customerservice! • Identifying/implementing potential improvements in service desk operation • Dealing with staff HR duties • Allocating jobs to team of service field engineers • Develop more »
Stourport-on-Severn, Worcestershire, United Kingdom
Luton Bennett
Service Desk Supervisor (Scheduler/Planner/Controller) Stourport-on-Severn £33,000 to £35,000 + 20 Days Holiday + Bank Holidays + Pension + Health Plan Monday to Thursday 9am to 5.30pm & Friday 9am to 3.00pm (1 Hour Lunch) Service Desk Supervisor available in a professional … established business. The role will suit those looking for a busy leadership role in a friendly and team-based environment. To apply for the Service Desk Supervisor role, you need to have strong leadership/management experience as the focus of the role is to ensure excellent customerservice within the department. The key skills requirements are to be highly organised, confident communicating over the phone to a network of engineers and directly to customers, have excellent attention to detail in overseeing the planning of engineer’s routes ensuring efficiency and SLAs are at the forefront more »
Stourport-on-Severn, Worcestershire, United Kingdom
Luton Bennett
Service Desk Manager(Scheduler/Planner/Controller) Stourport-on-Severn £33,000 to £35,000 + 20 Days Holiday + Bank Holidays + Pension + Health Plan Monday to Friday 8am to 5.30pm (1 Hour Lunch) Service Desk Manager available in a professional, market leading and well … established business. The role will suit those looking for a busy leadership role in a friendly and team-based environment. To apply for the Service Desk Manager role, you need to have strong leadership/management experience as the focus of the role is to ensure excellent customerservice within the department. The key skills requirements are to be highly organised, confident communicating over the phone to a network of engineers and directly to customers, have excellent attention to detail in overseeing the planning of engineer’s routes ensuring efficiency and SLAs are at the forefront more »
Worcestershire, Stourport-on-Severn, United Kingdom
Jonathan Lee Recruitment Ltd
Exciting Opportunity: Service Desk Coordinator/Supervisor Are you ready to elevate your career in a professional, market-leading, and well-established business? This is a fantastic opportunity to join a dynamic team as a Service Desk Coordinator/Supervisor , based in Stourport-on-Severn. With a competitive … job, but a career with a company that values innovation and excellence. What You Will Do: Oversee the day-to-day operations of the service desk, ensuring efficiency and the highest levels of customer satisfaction. Lead and manage a dedicated team of 4, fostering a positive and productive … work environment. Strategically plan engineers' routes to maximise efficiency while meeting or exceeding SLAs. Act as the main point of escalation for service issues, including weekends, to ensure continuous service excellence. Build and maintain relationships with key accounts, enhancing long-term customer loyalty. Generate insightful reports and more »