First-Line TechnicalSupport Engineer A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First … Line TechnicalSupport professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary: £23,000 - £25,000 per annum + benefits Requirements for First-Line TechnicalSupport Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills more »
Leiston, England, United Kingdom Hybrid / WFH Options
G4S
About the Role We have an exciting new opportunity to join our TechnicalSupport Team. As a TechnicalSupport Engineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a … Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible for … To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. To provide technical expertise and support during the setup, commissioning and testing of a pre-production and production head end system. To support and maintain more »
leiston, east anglia, United Kingdom Hybrid / WFH Options
G4S
About the Role We have an exciting new opportunity to join our TechnicalSupport Team. As a TechnicalSupport Engineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a … Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible for … To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. To provide technical expertise and support during the setup, commissioning and testing of a pre-production and production head end system. To support and maintain more »
Job summary What is the role? You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to users across Suffolk GP Federation. Youll be responsible for responding to 1st and 2nd line remote requests in a timely … manner escalating to the Technical Manager or IT Leads where appropriate. You will understand and implement computer repair techniques with hardware and software issues in a workbench, safe test environment. Youll join our IM&T team at Suffolk GP Federation. We are a not-for-profit, community interest company … and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours more »
