Transformation Lead - DWP
Sunbury-On-Thames, England, United Kingdom
HCLTech
resolution, improving FCR, reducing MTTR Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to resolve most of the system and application issues without assistance from the IT support team Support and Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures. … projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own and Govern Security Review & System Testing in conjunction with Technical Architects. UAT and Deployment Post Deployment Hyper-Care Value Realization & ROI discussions Governance of the projects from initiation more »
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