18 of 18 Permanent Incident Management Jobs in Surrey

follows. Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience … Azure, in line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics ...

Global GRC team and Digital Compliance leadership team you will have responsibility for leading bps global GRC engineering teams and compliance management services portfolio. You will own the Global GRC technology, AI and data strategies, lead operational teams and oversee delivery squads to drive bps GRC capabilities. The Digital … Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bps business to meet its compliance obligations in all jurisdictions in which ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

contact the recruiter directly. About the job you’re considering We have an exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining … service stability while driving continual service improvement. As the Problem, Incident & Change Manager, you will apply a proactive and predictive mindset to identify and address risks before they impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work closely ...

appropriate channels when neededOversee user onboarding and offboarding activitiesOrganise the preparation and delivery of workstations, laptops, and other IT equipmentUse Microsoft Intune for device management and application deployment across the organisationMaintain the global IT asset inventoryTrack software licence allocation and keep licence records accurateSpot recurring support issues and drive … best practices, documentation, and standard proceduresProvide training and technical guidance to the Support Team on IT operational systems and proceduresTake part in the change management processSupport backup management, disaster recovery, and business continuity proceduresKeep monitoring systems running to help ensure system availability and reliabilityContribute to IT infrastructure upgrades ...

needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support … documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute ...

Global GRC team and Digital Compliance leadership team you will have responsibility for leading bp’s global GRC engineering teams and compliance management services portfolio. You will own the Global GRC technology, AI and data strategies, lead operational teams and oversee delivery squads to drive bp’s GRC capabilities.The … Digital Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bp’s business to meet its compliance obligations in all jurisdictions ...

acting as a trusted escalation point for complex technical issues that require advanced troubleshooting and resolution. Your expertise spans across end-user technologies, device management, and service desk operations, and you are expected to bring both technical depth and strategic foresight to the role. You play a pivotal role … technical assistance across hardware, software, and network environments. Resolve escalated issues efficiently, ensuring minimal disruption to end users and maintaining high service standards. Lead Incident Resolution & Adam as Incident Commander Take ownership of Priority 1 and Priority 2 incidents during assigned shifts. Coordinate response efforts, communicate status updates ...

leading the investigation, coordination and resolution of complex security incidents. Acting as a senior technical specialist, the role provides expert guidance on threat detection, incident response, and security operations while supporting the development of SOC capabilities and team expertise.The L3 Analyst maintains high standards of documentation and produces clear … concise communications tailored to both technical and non-technical stakeholders. During major security incidents, the role serves as the Incident Commander and primary point of contact, ensuring effective coordination, stakeholder engagement, and timely decision-making.In addition to operational responsibilities, the L3 Analyst contributes to the continuous improvement ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

Developing the information security plans and policies for NSSLGlobal and Customers working with Security Management and Compliance functions to embed security management plans into operational practice Implementing protections and solutions to ensure and enforce the information security plans and policies Monitoring and collating information from monitoring tools … testing for vulnerabilities and recommending improvements. To participate and support all internal IT & Engineering teams including providing advice and expertise on the design and management of internal, customer and global networks from a cybersecurity perspective. Creating documentation around policies, procedures and events. Who we are: NSSLGlobal Group ...

short notice. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI.As part of troubleshooting, you will … required to escalate identified bugs and issues to engineering using JIRA.Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM).Support the Linux patching process ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

teams to ensure secure network design and operation Educate and support colleagues on cyber security best practices and emerging threats Participate in incident management and continual security improvement initiatives Some of the technologies and platforms you may be working with include: Cisco Firewalls Cisco Routers Cisco Switches Juniper … Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL GDPR Qualifications and requirements for the Cyber Security Engineer: Minimum 5 years' experience designing and managing secure enterprise networks Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking ...

many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services. The Role: Provide … technical input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.). Assist in the design and documenting of solutions meeting functional and non-functional requirements. Lead by example getting directly involved in the day-to-day delivery of work ...

service processes. Keep accurate ticket records and add solved issues to the internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow … become involved in major incident management. Support with change delivery management. Report inaccurate or biased AI output through the AI Concerns Reporting Procedure. Minimum Required Experience (including personal qualities): Some customer-facing experience (retail, hospitality, call centre, volunteering) would be advantageous. Ability to work effectively and build relationships. Good ...