19 of 19 Permanent Incident Management Jobs in Surrey

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

follows. Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience … Azure, in line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics ...

appropriate channels when neededOversee user onboarding and offboarding activitiesOrganise the preparation and delivery of workstations, laptops, and other IT equipmentUse Microsoft Intune for device management and application deployment across the organisationMaintain the global IT asset inventoryTrack software licence allocation and keep licence records accurateSpot recurring support issues and drive … best practices, documentation, and standard proceduresProvide training and technical guidance to the Support Team on IT operational systems and proceduresTake part in the change management processSupport backup management, disaster recovery, and business continuity proceduresKeep monitoring systems running to help ensure system availability and reliabilityContribute to IT infrastructure upgrades ...

within a collaboration of teams, the Specialist will follow operational processes and procedures to monitor and safely implement changes in the environment and support incident response.What you will deliverThe post holder will operate the technologies for the OT Security ServiceEndpoint Protection - Anti-Malware/EDR/Application Control/… DLPOS Patch management systems, within an OT environment.Vulnerability and asset inventory management toolsManagement of secure file transfer toolingWhat you will need to be successful (experience and qualifications)Working with and managing endpoint Anti-Malware software and associated tools (Application Control, DLP). Trellix is preferred.Experience in OS Patching ...

needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support … documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements. Key Responsibilities Establish, manage and continuously develop … requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

culture of innovation and best practice, and provide regular reporting on progress, outcomes, and continuous improvement activities. Key Duties Include Responsible for the management of continual improvement and innovation processes aligned with industry best practices, corporate innovation frameworks, and contractual requirements. Establish and maintain the continual improvement and innovation … framework in accordance with the ITIL Continual Improvement Model. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose actionable solutions. Analyse operational data, trends, incidents, service reports, and stakeholder feedback to identify opportunities ...

Developing the information security plans and policies for NSSLGlobal and Customers working with Security Management and Compliance functions to embed security management plans into operational practice Implementing protections and solutions to ensure and enforce the information security plans and policies Monitoring and collating information from monitoring tools … testing for vulnerabilities and recommending improvements. To participate and support all internal IT & Engineering teams including providing advice and expertise on the design and management of internal, customer and global networks from a cybersecurity perspective. Creating documentation around policies, procedures and events. Who we are: NSSLGlobal Group ...

with HQ in Redhill; Surrey. Main Purpose of Job · Developing the information security plans and policies for the company and Customers working with Security Management and Compliance functions to embed security management plans into operational practice · Implementing protections and solutions to ensure and enforce the information security plans … testing for vulnerabilities and recommending improvements. · To participate and support all internal IT & Engineering teams including providing advice and expertise on the design and management of internal, customer and global networks from a cybersecurity perspective. Creating documentation around policies, procedures and events. Technical expertise: Security · Be the centre ...

Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network New role to join our client's Surrey-based Help Desk Support team. The role is permanent and predominantly office-based ...

short notice. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI.As part of troubleshooting, you will … required to escalate identified bugs and issues to engineering using JIRA.Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM).Support the Linux patching process ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

manage the ongoing development and maintenance of the business's core product. You'll need experience leading both development and operations environments; owning incident management and support as well as engineering and deployment practices. Built on Windows Server, SQL Server, IIS and .net/web application stacks ...

DevOps function, leading both a software engineering and operations team, and guiding migration from legacy systems to a modern cloud stack. You’ll own incident management, deployment practices, and BAU product development, while coordinating with CTO and peers to split the product into cloud-native services over #J ...

Technology Application Manager in Epsom to support Workday HCM and other HR applications. This hybrid role focuses on delivering end-user support, training, and incident management in a fast-paced environment. You will build relationships with HR teams, contribute to application design and process improvements, and advance your ...

many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services. The Role: Provide … technical input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.). Assist in the design and documenting of solutions meeting functional and non-functional requirements. Lead by example getting directly involved in the day-to-day delivery of work ...