9 of 9 Permanent Incident Management Jobs in Surrey

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. Balance system stability with … ongoing business enhancements. Vendor & Stakeholder Management Act as the technical specialist within the ERP team. Work closely with the ERP Manager to prioritise initiatives. Coordinate third-party support partners and consultants. Monitor delivery quality, service levels and technical standards. Act as the technical liaison between business users and external ...

/IPS technologies Providing cybersecurity expertise to internal engineering and IT teams Producing and maintaining security documentation, procedures and technical standards Supporting incident management processes and acting as an escalation point for complex security issues Delivering guidance, training and awareness activities across the wider business What … network environments Strong experience with Cisco networking technologies, including firewalls, routers and switches Experience working with SIEM platforms, IDS/IPS solutions and vulnerability management tools Penetration testing and security assessment experience Knowledge of ISO27001, GDPR and security compliance frameworks Strong understanding of TCP/IP networking, routing, switching ...

Essential Skills Previous experience in a customer service, helpdesk, service desk, or support role. Strong organisational and administrative skills. Excellent communication and customer relationship management abilities. High attention to detail and ability to manage multiple tasks. Commercial awareness and a proactive approach to problem-solving. Desirable Skills Experience with … ticketing or incident management systems. Knowledge of CRM systems, ideally Microsoft Dynamics. Experience with SAP. Exposure to AV, VC, or technology support environments. What's on Offer Competitive salary dependent on experience. Opportunity to work with international clients. Supportive team environment and career development opportunities. If this Customer ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Senior Network Analyst ...

Willis Towers Watson is seeking a Senior Director of Service Delivery within ICT Technology to lead a global, multi-disciplinary service management function. The role oversees the end-to-end client service experience across product portfolios, including service desk, incident management, and client assurance, working across regions ...

Experience managing enterprise LAN, WAN, internet connectivity, and wireless networking solutions. Knowledge of Cisco Nexus switching environments. Experience supporting network load balancing technologies. Strong incident management and problem-solving capabilities. Experience implementing and maintaining network standards, documentation, and operational procedures. ...

leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security … Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security ...

responsibilities in addition In this varied role youll act as a deputy for the Data Centre Manager (DCM), assisting and supporting them in the management and operation of Pulsants Croydon Data Centre. You will work closely with the 2 Data Centre Services Engineers, mentoring them to ensure correct standards … Perform system monitoring, environment monitoring, remote/smart hands activities on behalf of customers, 3rd parties and other Pulsant technical teams as required Maintain management of the 3rd party DCs and associated Clients Health and safety Adhere to all policies and procedures ensuring records databases are kept updated ...