7 of 7 Permanent Incident Management Jobs in Surrey

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop … meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...

implementing, testing and troubleshooting security solutions. Monitoring security tools and investigating security events and incidents. Supporting and maintaining SIEM, IDS/IPS and vulnerability management solutions. Carrying out and supporting penetration testing and vulnerability assessments. Providing third-line support for network security issues. Developing and maintaining security policies, procedures … colleagues and customers on cybersecurity risks, threats and best practice. Working alongside IT and Engineering teams to ensure networks and devices remain secure. Supporting incident management and driving security issues through to resolution. Keeping technical knowledge up to date and sharing expertise across the wider team. Providing security ...

maintain technical documentation, security policies and configuration guides Work closely with Engineering and IT teams to ensure secure network design and operation Participate in incident management and continual security improvement initiatives Some of the technologies and platforms you may be working with include: Cisco Firewalls Cisco Routers Cisco … Switches Juniper Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL Qualifications and requirements for the Cyber Security Engineer: Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking platforms Hands-on knowledge of SIEM, IDS/ ...

/SQL Server Supporting bespoke, SaaS or business-critical software Troubleshooting software and application issues Windows environments Remote support tools Ticketing and incident management systems Working directly with customers or end users Experience supporting finance or accounting software such as Sage, SAP, NetSuite, Xero or similar would ...

leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security … Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security ...