1 to 3 of 3 Permanent Customer Engagement Jobs in Tyne and Wear

towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication … channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services more »

media management and content creation role looking for that wicked career move in a fast growing dynamic business! You will be responsible for overseeing engagement, delivering strategy and business activities on social media, through implementing content strategies! We’re looking for: * Social media and community experience ideally within the … enhanced DBS checks and safeguarding training * Actively uses social media platforms such as LinkedIn for business networking and industry updates Responsibilities: * You will oversee engagement on social media channels (including, but not limited to; Facebook, Twitter, Instagram, LinkedIn, TikTok, Twitch and YouTube), through implementing content strategies * Develop social media … content with the aim of increasing brand awareness, customer engagement and a best-in-class social media experience * Responsible for planning and maintaining the social media calendar and associated projects * Analyse engagement data across all owned social media channels and provide monthly reports * Knowledgeable in optimising SEO more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »