1 to 25 of 125 Permanent Case Management Jobs in the UK

make BJSS a great place to work, and you will contribute to this by ensuring consistency in approach across the company, along with proactive case management, and working with the wider People Team to design and deliver engaging and impactful people initiatives. Your key responsibilities will be: Partnering … business-as-usual People processes when required (e.g. salary and bonus review, benefits administration, payroll change information) Take ownership for gathering and presenting insightful management information, to aid effective decision making Review and advise on change to People processes to drive efficiency and best practice Other relevant duties as … this into clear, usable information/actions Highly adaptable; open to change and willing to ‘muck in’ to get the job done Strong stakeholder management skills; the ability to build relationships, understand needs, and offer considered guidance An enthusiastic team-player, while still self-driven and able to work more »

Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity … Leadership, operational deliv ery a nd HR Transformat ion to join our Employee Relations (ER) team. You will lead a team of 11 complex case managers and report to the Head of HR Operations in addition to driving the transformation/CSI activity for case management across … Deloitte. Deliverables Lead the ER case management team, managing activities such as coaching and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Newgen is certified for more »

for an experienced Proclaim Developer who is looking for a new challenge to play a key role in designing, developing and maintaining the proclaim case management system. You will work closely with the internal teams to understand business requirements, customise workflows and ensure effective implementation of new flows …/case types. Key Responsibilities: Create sophisticated workflows from both extensive and minimal specifications - ensure these workflows are efficient, user-friendly, and meet business requirements. Confident in identifying and collaborating with third parties for issue resolution. Deep understanding of best practices in Proclaim, including when and where to create … including CSVs, XMLs, CDHs, and understanding all data descriptions. Advanced Reports understanding to build various MI reports to track key milestones within the various case types. Competencies: Strong communication skills, capable of seeking help from team members, sharing concerns, and managing expectations. Strong attention to detail Adaptability and the more »

the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role • Develop and integrate security event monitoring and incident management services. • Respond to security incidents as they occur as part of an incident response team. • Implement metrics and dashboards to give visibility of the … Enterprise infrastructure. • Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. • Produce documentation to ensure the repeatability and standardisation of security operating procedures. • Develop additional investigative methods using the SOC’s software toolsets to enhance recognition opportunities more »

Legal Business Systems and Application Manager - London Legal Business Systems and Application Manager who has excellent experience in implementing and configuring legal case management systems and other legal applications is required by a leading law firm in London. The role can offer some flexible working, so 2 days … new role for the firm, so they are happy to speak to candidates from a wide range of legal backgrounds, either Technical Business Analysts, Case management development, project management etc. They are looking for the following experience: Implementing and configuring a legal case management system … the system Writing and updating user documentation Creating/amending documents, memos and forms Building and maintaining screens Adding and maintaining database fields. Project Management experience Participated in and led case management system implementations from beginning to end. Experience in interpreting legal process requirements and issues and more »

this job you will: Take ownership of and serve as the main point of contact for setting up and amending user profiles for the Case Management System (currently FOAM), ensuring adherence to IT policies. Handle non-case Data Protection, FOI, and GDPR-related queries promptly and efficiently … data security or integrity. Notify affected parties and escalate potentially serious issues within statutory timeframes. To reduce the number of Security Incidents through risk management and keeping personal knowledge up to date on emerging trends and threats. Benefits 20% company matched pension Expensed training Remote working arrangements after training more »

Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More Your Background/Skills: Employment Law, HR, ER, Copywriting, Project Management, Excellent Communication Skills. About us: We are the UKs leading provider of Award-Winning HR technology, consulting and advisory services. We help build a … not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More… Your Background/Skills: Employment Law, HR, ER, Copywriting, Project Management, Excellent Communication Skills. About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build … not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More… Your Background/Skills: Employment Law, HR, ER, Copywriting, Project Management, Excellent Communication Skills. About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build … not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring … and configurations required to harness the processes in AdviserPlus technology applications + Factoring into process design the down-stream impact of configuration on resulting management information + Supporting client implementations + Presenting the solutions to prospective clients in business development engagements About you: + Exceptional analytical skills + Strong more »

not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring … and configurations required to harness the processes in AdviserPlus technology applications + Factoring into process design the down-stream impact of configuration on resulting management information + Supporting client implementations + Presenting the solutions to prospective clients in business development engagements About you: + Exceptional analytical skills + Strong more »

not just another tech company or consulting business pretending to understand HR. We live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring … and configurations required to harness the processes in AdviserPlus' technology applications + Factoring into process design the down-stream impact of configuration on resulting management information + Supporting client implementations + Presenting the solutions to prospective clients in business development engagements About you: + Exceptional analytical skills + Strong more »

Legal Business Systems and Workflow Analyst - North West Legal Business Systems and Workflow Analyst who has excellent experience in implementing and configuring legal case management systems is required by a leading law firm in Manchester & Cheshire. - Role can be fully remote if needed This is a brand-new … role for the firm, so they are happy to speak to candidates from a wide range of legal backgrounds, either Technical Business Analysts, Case management development or a Fee Earner with case management expertise. They are looking for the following experience: Implementing and configuring a legal … case management system, including: Development of processes/workflows Using SQL Maintenance to write in-application queries and reports. Setting up and administering user profiles and user groups Automating jobs Exporting and importing data to and from the system Writing and updating user documentation Creating/amending documents more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More… Your Background/Skills: Product Management, Data Analysis, Product Roadmaps, Market Trends, Product Vision, Excellent Communication, Team Leadership About us: We are the UK's leading provider of Award-Winning … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

NES Fircroft are working with a large oil and gas operator based in Norwich who is looking forSafety Case/COMAH Facilitator to work with them on a permanent basis. Safety Case/COMAH Facilitator Norwich, Staff Position This is a great opportunity for an enthusiastic individual to … and schedule for all Current Safety Cases (CSC) and COMAHSafety Reports (CSR) ensuring compliance with relevant statutory provisions. Maintain the SEMS document for Safety Case Management. Facilitate and coordinate the 5-yearly CSC and CSR Thorough Review Programme, ensuringkey stakeholders are engaged at the earliest opportunity. Organise and coordinate … CSC/CSR remains accurate at all times and these key documents arecontinuously improved to ensure accurate and relevant content. Coordinate the Asset Integrity Management (AIMS) Performance Standard Review Process. Attend the weekly MOC meeting. Ensure all MOCs that require a non-material CSR/CSCupdate are captured on more »

BPM Consultant | Sharedo | Case Management | Developer Position: BPM Consultant/Developer (Sharedo Specialist) Contract initial duration: 6 Months Location: Remote First, with occasional travel to Manchester & London IR35: Outside IR35 About Us: dcoded. have partnered with a consultancy delivering into a LegalTech organisation. We're looking for a … BPM Consultant/Developer who understands business process within Legal, by leveraging Sharedo (Case Management Software). Role Overview: As a BPM Consultant specialising in Sharedo, you will: Consult: Engage with the client to understand their BPM tasks and provide expert guidance. Implement: Lead Sharedo implementations, ensuring seamless … understanding of BPM principles and workflow tooling. Excellent communication and consultative skills. Analytical mindset with problem-solving abilities. Willingness to travel occasionally. BPM | Sharedo | Case Management | Developer more »

and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to DTCC clients … during the initial client calls. Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor … and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client more »

the output of the team; Deal with a wide range of personal, written and telephone enquiries to the service, and queries from adjudicators; Identify case management issues and enquiries which require the attention of London Tribunals’ management team and tribunal assistants, undertake preliminary enquiries and refer on … a team to deliver a high-quality public-facing service; Experience of working in a legal environment (desirable); Experience of working with a legal case management software application (desirable); A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with … a tribunal decision in their case (desirable); Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable); Experience in using ICT applications, including Microsoft Word and Excel (essential) and Google Sheets and Gmail (desirable). Working hours are 37.5 per week more »

account portfolios. Full training will be provided to equip you to provide a high level of service. Typical duties will include: End to end case management for KYC/AML across a wide spectrum of personal, retail and corporate customers. Provide additional support and guidance to peers on … of our customers to ensure risks and issues are identified and escalated to Line Manager. Equally balanced skills across o Client relationship management. o Case management o Driving quality standards Key Accountabilities and Priorities Ensures manages own performance to meet agreed targets. Ensures at all times that they more »

identify trends, foresee potential issues, and enact proactive solutions. Qualifications: A hands-on approach to problem-solving and the ability to engage in complex case resolutions. Over five years of technical support experience, with a focus on Network Operations, third-party integration technologies, such as APIs, REST Web Services … technical foundation in IT automation, orchestration solutions, and SaaS products. Proven track record in creating a collaborative team environment. Proficiency in support ticketing/case management systems and software, with direct experience in case escalation resolution. Ability to work under pressure, with excellent analytical, reverse engineering, and more »

and Business Change team. This Business Analyst Team Lead/Manager role will be a key position leading a small team of BAs, providing management, mentorship and coaching as well as operational work flow responsibility to the team. You will work predominantly on internally-facing Business Change and IT … projects, often updating legacy Document Management (DMS) systems, implementing new Case Management IT Systems and improving ways of working. If you are a Lead/Manager Business Analyst with some of the following skills/experience, this role could be for you: Experience mentoring, managing and coaching more »

applicable Data Privacy laws and regulations. Review and update risk assessments, policies, processes and procedures to ensure compliance with all applicable requirements. Produce meaningful Management Information for reporting to the MLRO and senior management. Support the team to extensively analyse data to establish instances and sources of attempted money … and/or knowledge applicable to financial services including Accreditation, Sanction and PEP screening, Transaction Monitoring, Suspicious Activity Reporting. Understanding of financial crime risk management processes & procedures Have the ability to approach problems in a thorough and logical manner Previous experience of Accreditation, Sanction screening, Transaction Monitoring, Suspicious Activity … Reporting, Customer Due Diligence and all other AML related activity. Case management, resolution and communication Ability to translate research and analysis into well-reasoned recommendations that inform the decision making process Excellent communication and analytical skills Able to present solutions and influence final decision of line manager and more »