1 to 25 of 720 Permanent Customer Experience Jobs in the UK

positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based … s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the … will be provided on appointment) Teleperformance TOPS training (will be provided on appointment) Product Training on client account (will be provided on appointment) Work Experience 2 years’ management experience in a back office or contact centre environment, or 3 years’ management experience in another high-paced industry more »

a dynamic environment, we want to hear from you! About the Role : As a Transformation Digital Product Owner, you will be instrumental in balancing customer experience, business and programme delivery, and colleague experience. You will define and deliver all digital aspects of the transformation, including account opening, online … banking, mobile app, and open banking. This role requires strong leadership, a customer-centric approach, and the ability to navigate complex transformation projects. Key Responsibilities : Lead the delivery of all digital requirements within the transformation programme. Develop existing requirements, manage risks, and identify interdependencies for digital banking products and … and stakeholders throughout the project. Serve as the primary liaison between business stakeholders and end users, managing feedback, reviews, and requirements. Advocate for a customer-centric approach in all product development and transformation initiatives. What We’re Looking For : Experience: Minimum of 5 years in digital product management more »

also managing more complex orders that are delivered by other parts of the group. You will be expected to maintain an elevated level of customer care whilst supporting customers and the Group with their hardware, software, network and telephone equipment orders. Sales Order Manager – Main responsibilities: To take full … closed for billing once the project is completed Adding/updating the Agreement information in PSA so this information is accurate Deliver an exceptional customer experience. Assist with onboarding of new acquisitions to ensure they operate to agreed standards and processes Sales Order Manager – Key Role-Specific Tasks: Sale … put in place which may change from time to time. System Updates - Always keep systems up to date and accurate Sales Order Manager – Qualifications, Experience & Personal Attributes: Competent in use of Microsoft/Office 365 Experience of working in a fast-paced environment Highly numerate with an analytical more »

and thrive at all points in their careers. About the Team: Keysight Eggplant helps businesses to test, monitor and analyze their end-to-end customer experience across different interfaces, platforms, browsers, and devices — including mobile, IoT, and desktop — in agile, DevOps, and innovative application and data environments. Eggplant … test any system through the eyes of a human. About the Job: We are seeking a Software Engineer with strong full stack software development experience who is passionate about creating world-class software. We deliver both packaged software for on-premise installation as well as hosted SAAS product leveraging … bugs. Supporting maintenance of existing SaaS service in the AWS cloud platform Basic Qualifications: Bachelors degree in a technical field. Minimum 3+ years of experience in a software development role. A good understanding of Software Engineering gained through relevant experience. Knowledge of OOP, design patterns and coding best practices. more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established team working … across Digital Insight & CRO using the Adobe stack. You will use your prior team management and stakeholder engagement experience to drive best-practice across the function YOUR SKILLS AND EXPERIENCE Digital Analytics SME Line Management Experience Excellent stakeholder engagement THE BENEFITS £85,000-£95,000 Bonus HOW more »

Title : Vice President, Digital Transformation (AI) Employment Type : Permanent Role Summary: Key Responsibilities: Collaborate with clients to shape AI and customer experience (CX) opportunities, driving AI and data-driven transformation in CX and digital transformation efforts. Develop and execute digital CX and AI strategies for specific industry segments. … Lead the identification, progression, and closure of opportunities for comprehensive customer value chain transformations. Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows. Supervise solution architecture, emphasising features, functionalities, and their impact on … CX workflows, along with technical architecture aspects such as data flow, technology integration, scalability, and security. Hold strongexpertise in CCaaS solutions. Execute CX consulting projects, encompassing blueprinting and assessments. Develop and articulate a clear, compelling digital CX strategy for clients in targeted industries. Oversee the P&L for CX transformation more »

Summary The Customer Operations division of eClerx engages in: Technology, Analytics, Customer Experience Solutions, Consulting Services, Field Technical Operations & Omni-channel Solutions. eClerx CO provides various process consulting and outsourcing projects to support the middle and back offices of some of the world’s largest companies in more »

on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service … the relevant internal teams for resolution and are recorded in the ITSM tool, support the continuous improvement of internal processes and service delivery. Required Experience: Minimum of 5 years’ service transition experience, managing service transitions, plans, and multiple on-boarding technical teams Experience within a service delivery … contracts to align with service requirements and processes Strong relationship management skills that aid successful knowledge transfer and service readiness ITIL4 Foundation Level Prior experience in working for a managed service provider is highly desired Services offered by Computappoint Limited are those of an Employment Business and/or more »

technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a more »

particular Business Rates. You will be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a … support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction. Ideally you will have a background in Revenues, with a focus on Business Rates, you might be an assessor or system … ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with more »

for? Must have: Proven track record of success in a senior operational leadership role within B2C environments (B2B may be considered) 10+ years of experience in operations, with at least 5 years in a senior leadership role. Experience in operating at a company with significant revenue, ideally … million or more. Experience in scaling companies through Series C funding and/or leading a company through a successful exit. Experience in acquisitions and mergers, driving successful integrations. Strong background in strategic planning, process improvement, and team management. Exceptional leadership, communication, and collaboration skills. Demonstrated ability to … drive operational excellence and deliver results in a fast-paced, dynamic environment. Passion for wellness and a commitment to delivering exceptional customer experiences. Further Details: Location: Central London (Hybrid/Flexible working arrangement), with occasional travel to Berlin/Madrid Salary: £175,000 - £230,000 Benefits: Shares/Stock more »

My client are an influential force in Customer Data Science, empowering businesses globally to excel in the contemporary data-driven landscape. They are looking for a Senior Product Designer to work in the Customer Data Science team where they will work on understanding complex customer journeys and … improving the customer experience for renowned brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro. The ideal candidate will be someone who has worked in a complex problem space and is comfortable conducting discovery research (starting with a broad problem statement) and then running through multiple … Principal and Product Design Manager in establishing standards and guidelines across design and research You'll steer their engineering teams in executing the envisioned experience, To be successful in this role you will need: Proficiency in user experience design, encompassing product creation, design, validation, and performance measurement. Ideally more »

tactical & strategic projects across process, people & technology, as well as risk & regulatory changes. To be considered for the opportunity, applicants must have the following experience: Proven experience in Business Process Improvement Excellent process mapping & route cause analysis skills Lean Six Sigma Green Belt certified (minimum) Strong project management … skills Ability to manage multiple, concurrent projects Exemplary stakeholder management skills Financial Services experience (Insurance ideal) This is an excellent opportunity for a career motivated and passionate process improvement specialist to join a distinguished and successful organisation, offering the opportunity to deliver real change across the business. You will … Sigma principles, change management skills, VSM, 6S etc) to embed continuous improvement across the business, with the overall aim of optimising business processes, improving customer experience & increasing operational performance. It must be stressed that only applicants certified to Lean Six Sigma Green Belt level, with Financial Services exposure more »

In addition to validating the project requirements are met, the Test Engineer will focus on how the product can and should be ‘Used’ (the Customer Experience), rather than how the individual components of the product work. The PA Test Engineer will work closely with the Project Team to … of Test Reports and provide recommendations for improvements. The candidate requires high attention to detail, a methodical problem-solving mindset, with proven hands-on experience testing electrical products. They will have experience planning, prioritising and managing their workload, with the expertise to identify the work required and the … project requirements, specifications & supporting materials. · Proactively identify test conditions and acceptance criteria to Validate ‘ How to use ’ the product, maintaining focus on the User Experience . · Identify & plan how to test the products connected to additional Marine products using VHF, NMEA0183, NMEA2000, Wi-Fi, Bluetooth etc. · Identify and deliver more »

and thrive at all points in their careers. About the Team : Keysight Eggplant helps businesses to test, monitor and analyze their end-to-end customer experience across different interfaces, platforms, browsers, and devices — including mobile, IoT, and desktop — in agile, DevOps, and innovative application and data environments. Eggplant … ensures our product teams delight our customers with a steady stream of valuable functionality in the domain of software test automation. You represent the customer in the development process and inform your opinions with hands-on experience using our own software. You understand the technology stack which underpins … to drive complete alignment to, and execution of, our product strategy. Responsibilities: Understands the needs of our customers (before they do!) and keeps the customer at the forefront of all the work we do. Conveys this understanding and urgency to the product development teams. Prepare Problem Statements to capture more »

months Interview Process: Two stages Join One of the Fastest-Growing FT1000 Companies! We’ve partnered with a consultancy that delivers exceptional consumer-grade customer experiences to businesses. Trusted by numerous FTSE 100 and S&P 500 companies, we provide top-tier solutions for critical business functions from start … oriented platform handling terabytes of data, building ETL pipelines, and utilizing BigQuery. Build a bespoke campaign cost estimation tool for the client. Must Have Experience: 7+ years of relevant experience. Expertise in the Python standard library and modern Python coding, testing, debugging, and automation techniques. Proficiency with web frameworks … such as Flask, FastAPI, and Django. Experience with React/TypeScript Experience with Google Cloud Platform (GCP). Skilled in data storage and querying using various database solutions, including BigQuery. Nice to Have Experience: Experience working alongside front-end developers and UX engineers. Familiarity with agile more »

Global offices including US, EMEA and APAC Fortune 100 client base The Role Consult and advise Enterprise customers on marketing automation best practise and customer experience strategy Identify opportunities to improve customer engagement and platform/service usage Communicate the value of data to drive actionable insights … for product development Create and deliver strategic workshops to define clear marketing objectives and KPI’s Desired Skills & Experience With a passion for marketing automation you will combine strong ability in driving data insights with a strategic and consultative mindset. Confident and comfortable presenting insights and solutions to senior … stakeholders Experience working with marketing cloud solutions Solid understanding of multi-channel marketing strategies such as Email, SMS, and digital wallets more »

The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable. This person will collaborate with business leaders and partners to shape and translate a software product vision and will lead designers and engineers to deliver user experiences, operational processes and … supporting technology assets. Applicants must have the following: Must-haves 3-8 years of Software Product Management, Business Analysis or Product Ownership Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms Ability to translate software product roadmap into minimum viable product iterations Ability to create well-defined more »

Engineer, Programmer, Software Developer, Foodservice Technology) Our client is a pioneering force in the foodservice industry, committed to leveraging cutting-edge technology to revolutionise customer experiences and streamline operations. They specialise in delivering innovative solutions to restaurants, hospitality chains, and foodservice providers, shaping the future of the industry. They more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … technical solution implementations and present solutions. Providing architectural leadership and guidance to delivery teams during throughout the project lifecycle. You’ll have: In depth experience designing and delivering enterprise solutions, evaluating existing IT solutions and providing architectural decisions. Proven ability to explain and demonstrate technical decisions to both technical … and business stakeholders (Up to C-suite) In depth experience of service-oriented architecture development Experience writing clear and concise technical documentation such as high-level designs, low-level designs, system discovery documents. Excellent presentation skills Excellent knowledge of AWS and cloud native architecture including understanding of well more »

of the online retail business. You will be responsible for developing and implementing the e-commerce strategy to drive revenue growth and enhance the customer experience. You will analyse sales data and customer insights to identify trends and opportunities, and ensure a seamless and user-friendly experience … across all touchpoints, as well as managing the online product catalogue, including product listings, descriptions, images, and pricing. What you'll need to succeed Experience of leading a team in a similar role, with a clear results focus, excited by change and innovation A detailed understanding of the latest … e-commerce technologies and applications; Experience of Google Analytics and social media insights to optimise promotional plans and track performance Knowledge of digital marketing channels and social media platforms, SEO, SEM, PPC, Google Ads & Google Shopping Strong IT and analytical skills Experience of managing customer data to more »

we can supercharge progress for you, visit hcltech.com. Skills & Expertise required to perform in this role 5+ years in Avionics Cockpit Display Application Development Experience in development of PFD, MFD and touch screen controllers 10+ experience in Avionics including DO178C, ARP4754A and ARP 4761 3+ years of experience in Hardware Software Integration Testing Experience in development of system test cases & procedures, system testing Experience in participating program reviews such as Design reviews & Product certification reviews Experience in tools such as DOORS, RTRT/VectorCast, JIRA, BitBucket etc. Experience in developing system requirements, software … requirements and performing safety analysis of requirements Preferably, certified SCRUM master Experience in protocol standards such as AFDX, CAN, ARINC 429, ARINC 664, ARINC 661 Highly proficient in programming languages – C, C++ Why HCL With a legacy spanning over three decades as a global engineering and technology partner for more »

you will do: Be a champion of the ElectraLink dataset and an expert in the use of data in digital journeys to improve end customer experiences. Understand the DTS dataset and how this supports the energy market. Create and maintain a prioritized backlog of features and enhancements for our … ensure timely delivery of APIs which support the energy transition. Engage with customers and gather feedback to understand their needs and pain points. Use customer insights to inform product decisions and prioritize feature development. Act as a subject matter expert with customers to drive the development and adoption of … success of our API products. Monitor product performance and user feedback and use insights to drive continuous improvement and optimization. What you'll need: • Experience of working with UK electricity energy dataflows. • Proven experience as a Product Owner or Product Manager, with a focus on API products. • A more »

expertise? This East Midlands bases Housing Association are looking to hire for a Lead Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »