51 to 75 of 416 Permanent SLA Jobs in the UK

call schedule. * Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same. * Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to: * Movements in Aged Debtors profile * Activity Stats (call volume, call time more »

with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation that supports IT and business requirements. Engage with more »

Make an Impact: Lead, develop and support the frontline SOC team Set goals, develop action plans for service growth and areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings more »

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »

confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »

internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA’s. Essential Job Functions Subject Matter Expert representing the IT department for all construction projects. Strong background designing and implementing fault-tolerant IT networks. Strong more »

if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Setup required Governance to ensure process & operations performance is reviewed at various levels e.g. Operations resources, Process more »

DevOps tools, such as those involved with Continuous Integration and Configuration Management Nice-to-have experience Experience of problem solving within the bounds of SLA’s Good working knowledge of: Ubuntu (which is used on 95%+ of systems that we maintain) Jenkins Git nginx Familiarity with Drupal Why work more »

call schedule. * Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same. * Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to: * Movements in Aged Debtors profile * Activity Stats (call volume, call time more »

orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items more »

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »

are incorporated into their plans for new solutions and services. Coordinate and prioritise Change Management process to achieve targets and expectations: Customer satisfaction KPIs, SLA and OLAs Ensure Process efficiency Support the mentoring of Analysts where responsibilities have been re-assigned within shared service across multiple Clients Support Internal Reporting more »

a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies more »

in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional relationship builder to join a forward more »

Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition for SLA?) Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary Develop and maintain clear communication channels to customers and internal departments more »

who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful Service Delivery Manager will be professional and diplomatic and have a client awareness. The more »

acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract SLA agreements and agreed process guidelines. Responsibilities: Fault diagnosis and resolution, providing remote support when required. Meeting service level agreements and deadlines. Lead/support in more »

users to support implementation and go live. • Hands on implementation and training of the project systems suite. • Monitor support team service delivery against agreed SLA’s. Key Skills • 2-3 years' experience in a similar or related role and similar system • Strong technical acumen and the ability to analyse complex more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis: Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

large building consisting of 1000 staff members, you will interact with various Business Units, liaise and manage contractor works and respond to job request (SLA’s) via the helpdesk along with daily building/safety inspections. The day-to-day Complete site training and keep up to date with the more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »

You will lead on the supplier relationship management across Digital and Data Services. Develop strategic relationship with key vendors and ensuring delivery meats agreed SLA, milestone, and road map. You will maintain DDS contract register and review all IT contracts and analyse spend across the Council. Influencing stakeholders and suppliers more »