1 to 25 of 140 Permanent Service Delivery Jobs in the UK with Remote Work Options

Join our Service delivery Team as a lead to support the Head of service delivery in the Cardiff office. WHO ARE WE? Privately owned and independently minded, Creditsafe operates with the singular vision of powering business decisions. We do this by delivering valuable intelligence on customers … solutions, power decisions for companies by turning their data into actionable insights that help them become stronger, grow faster and thrive. THE TEAM The Service Delivery department sits within Creditsafe’s Production Engineering Directorate. This directorate also includes Service Reliability Engineering, Platform Engineering, Database Engineering and Cloud … Infrastructure Architecture functions. Service Delivery itself operates the Service Desk, Deskside Engineering, Incident, Problem, Transition, Knowledge, Release and Change Management functions and processes. JOB PROFILE The Service Delivery Team Lead is a new role that will initially provide maternity cover for the Deskside Engineering Manager more »

Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence. The Company: This is one of the fastest growing … trajectory and will be investing heavily in the business, their proposition and the people who work for them. Key Skills/Experience: ITIL certified Service Delivery experience within a Telecoms or Managed Service environment is desired Building & maintaining strong relationships with customers and acting as the primary … of contact for escalations. Delivering ITIL operating processes and procedures Organising cross-functional teams to address and resolve escalated customer issues efficiently Driving continuous service improvement within assigned accounts Incident Management, Problem Management, Service Request Management and Change Management experience Ability to produce technical analytical reports, trend analysis more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager Northampton – Hybrid (3 Days In/2 Days Out) Up to £43,000 + Benefits The company: We are fortunate to be working with a distinguished entity within the IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a multinational … and public institutions, the company provides an extensive range of services and solutions, leveraging global partnerships to enhance its offerings. The role: As a Service Delivery Manager, you will be responsible for overseeing service delivery to high-profile customers using a managed service platform. Key … responsibilities include maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance. You will act as the customers' voice internally, coordinating cross-functional teams to resolve issues, leading service reviews, and ensuring adherence to service management principles. Additionally, you will support IT strategy execution more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

IT Service Delivery Director 📍 Location: Oxford/Hybrid (3 days on-site) 💲 Salary: Up to £95,000 + bonus + excellent benefits Join a global, tech-driven company who were established 20 years ago and have experienced continuous growth to over 1000 employees. Based in the UK, they … have operations in 100+ countries, and are continuing to drive innovation and grow. The Role: We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and … will get the opportunity to be a part of the continued success of this company and take ownership of the support function. Key Responsibilities: Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services. End-User Ambassador: Ensure consistent more »

Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high … profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of services provided to … customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for customers. Ensure adherence more »

of data and technology, now and for generations to come. The Opportunity We're seeking creative early career consultants to join our dynamic IT Service Management (ITSM) team. This role offers an exciting opportunity to kickstart your career in consulting, working on diverse projects that drive digital transformation for … our clients. The ideal candidate shall have Service Management , Service Delivery and Service Transition experience. The role involves building trusted client relationships, understanding their business problems and value streams, and creating innovative solutions to improve customer outcomes. Each engagement is unique and requires a strong desire … make a positive impact. About the Role - Junior ITSM Consultant As a Junior ITSM Consultant, you'll support our clients in optimizing their IT service delivery and management processes. You'll work alongside experienced consultants, gaining hands-on experience with industry leading ITSM frameworks and tools. Security Clearance more »

Systems Service Delivery Manager Department: Systems Operations and Support Location: Hybrid Job Overview We seek a highly skilled Service Delivery Manager to join our Systems Operations and Support team. You'll oversee operational performance and stability of business-critical systems, ensuring seamless service delivery. This … role involves orchestrating successful service transitions and driving continuous improvement. Ideal candidates have a strong background in technology systems operations, especially within the telecommunications industry. Responsibilities Service Delivery: Oversee incident management, root cause analysis, change management, and operational performance. Service Transition: Lead transitions from project teams … interface between SysOps, Business, and Customer Operations, building strong relationships and facilitating regular meetings. Person Specification Essential Criteria 5+ years of experience in IT service delivery or systems operations Strong track record in incident and problem management Experience managing business-critical systems Proven experience in service transitions more »

Service Delivery Analyst New opportunity to join a growing organisation based in Central Manchester on a Hybrid basis Manchester city centre based organisation Service Delivery experience required Salary up to £30,000 Benefits include hybrid working, opportunity to implement the ITIL methodology and join a growing … ensure all their customers have the necessary opportunities to partner with leading organisations to further their skills and ensure they're getting the best service they can obtain. What you will be doing You will be an integral part of the organisations implementation of the ITIL framework, ensuring resolution … vendors to ensure that there is a process for creating resolutions and seeing issues through to completion. We need you to have ITIL certification Service delivery experience Experience of supporting users with vendors To be considered.. Please either apply by clicking online or emailing me directly to . more »

Head of D365 Support & Operations – D365 Support, D365 Operations, Microsoft Dynamics 365 F&O, Service Model Design, Service Transition, Managed Service Delivery, ITIL, ERP Support Operations, Global ERP, Multi-instance ERP, Microsoft Evergreen Updates, Service Delivery Management, Release Management, Change Management, Continual Improvement, Leadership … Benefits Our leading end-user client is seeking an experienced Head of D365 Support & Operations to lead the definition and transition to a global service model for Microsoft Dynamics 365 Finance & Operations (D365 F&O) across multiple global instances. This role is critical in harmonizing ERP systems worldwide and … ensuring the delivery of robust, stable, and compliant services. This position will be based out of the London office on a hybrid basis. A highly competitive salary and package is available, along with the opportunity to guide one of the largest D365 F&O programmes set to start this more »

SF Recruitment are working with a business based in Coventry who is looking for a Service Delivery Manager to join the team Fully Remote Working £31,000 The Position We are looking for a proactive, experienced, and knowledgeable person to be responsible for supporting our business and large … growth customers. You will be responsible for managing all service delivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities: - Drive process execution and identify continual … and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required service delivery plans - Responsible for operational review meetings, presenting KPI packs and delivering more »

We're hiring for a Senior Consultant (Service Catalogue) who will be responsible for the high-quality delivery of Consulting Services to our customers and works within a designated Practice area within the Delivery team. Senior Consultants will work as part of a delivery team and … be directed by senior delivery resources or will technically lead small/medium engagements. The Senior Consultant will also demonstrate outstanding customer relationship skills and be able to work both on their own or as part of a larger project team. They will also be expected to mentor junior … tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc). Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Be able to maintain focus on more »

of IT - Cardiff Head of IT/Head of IT Services - strong experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading law firm in Cardiff. If you have worked in a professional services background then this … candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and safeguard their IT infrastructure. The team that you will oversee is around 15, with a mix of IT security, IT infrastructure … and IT service desk professionals. IT will look after all their managers and team in Security, Service Delivery and Service desk - supporting the overall IT strategy. Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services Ability to more »

IT Service Delivery Manager – Fully Remote - FTC CRG Recruitment are working closely with our client to recruit an IT Service Delivery Manager and this is a fixed term role for maternity cover. The roles purpose is to continue to provide the standard of IT service management set, manage the service desk and a team of field engineers. You will be responsible for ensuring a high level of service is continually delivered, working with the wider IT support and operations teams. The objectives of this role is to continue to work to provide … the excellent levels of service which have been set, support the Service management team in the coming months with number of large projects and implementations being brought into support, as well as continuing to move forward with improvements that have been outlined and planned for next 12 months. more »

Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements . Then, We want to hear from you. We're offering a hybrid role and a competitive package to attract the best talent. Would you like to join us? You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software … services background.. Your main focus will be to implement and drive the best-in-class Service Delivery to customers. We can offer you: An attractive salary and benefits package, with a base from £45-55,000. Excellent career development opportunities. Autonomy and room for initiative. Your Overall Responsibilities more »

the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests. Your role will be to manage the day to day operations of your team … a mentor for development. You will lead in the Supervision of the clients contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported. The business prides itself on customer experience … the business. Being the Front-line teams key point of contact and ensuring the Security & Cleaning operations team strives for and exceeds expectations on service excellence through first class management, customer focus and measured feedback, training and development. Leadership Behaviours To drive a culture of high-quality customer excellence more »

Service Delivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to … own the delivery of a brand new platform which is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a Service Delivery Manager to join their rapidly scaling team and take ownership of their more »

Role : Service Delivery Analyst Location : Manchester – hybrid working Salary : £30,000 – 35,000 + benefits We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a Service Delivery Analyst, as part of their UK-based IT Infrastructure more »

Role : Service Delivery Analyst Location : West London – hybrid working Salary : £30,000 – 35,000 + benefits We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a Service Delivery Analyst, as part of their UK-based IT more »

Role : Service Delivery Analyst Location : Bury St Edmunds – hybrid working Salary : £30,000 – 35,000 + benefits We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a Service Delivery Analyst, as part of their UK-based more »

specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management. Due to an internal move, we are looking for a Service Desk Team Lead to join our Service Desk team based in our headquarters in Edinburgh on a full-time, hybrid working basis. Reporting to … the Head of Managed Service Operations, you will be responsible for leading a team of circa 10 Support Analysts. This is a key role within the Managed Services team. Your experience, technical knowledge and mentorship will guide the team and help set the standard for client support. About the … other teams at short notice. This is not a core IT role, as the requirements align more with people and resource management, however the Service Desk Lead should be well versed in the key IT applications we support, working closely with our Technical Team Leads to ensure the team more »

specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management. Due to an internal move, we are looking for a Service Desk Team Lead to join our Service Desk team based in our headquarters in Edinburgh on a full-time, hybrid working basis. Reporting to … the Head of Managed Service Operations, you will be responsible for leading a team of circa 10 Support Analysts. This is a key role within the Managed Services team. Your experience, technical knowledge and mentorship will guide the team and help set the standard for client support. About the … other teams at short notice. This is not a core IT role, as the requirements align more with people and resource management, however the Service Desk Lead should be well versed in the key IT applications we support, working closely with our Technical Team Leads to ensure the team more »

Service Delivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen more »

Planning & Service Delivery Co-ordinator Lowell - Thorpe Park, Leeds We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical … to the lives of millions of people going through tough times. But enough about us. Let's talk about your new role. As Planning & Service Delivery Co-ordinator you'll be responsible for the on-day coordination of operational resource to ensure optimal headcount levels are maintained to … service demand across our Contact Centres and Customer Management. Responsibilities and accountabilities: Work collaboratively with operational Managers, Team Leaders and Learning & Development to ensure the effective planning and monitoring of all planned activity - making recommendations to schedules which minimise cost and disruption to service Assist with the maintenance more »