1 to 25 of 70 Permanent Service Desk Engineer Jobs in the UK

opportunity for career growth with a well-established office in Tewkesbury. Were looking for a talented individual to join the team as an IT Service Desk Engineer. If youve got experience in a similar role and youre eager to take your career to the next level, then wed … is a full-time permanent position with a salary of up to 32k per year. Heres what youll need: Previous experience working on a service desk, both in person and remotely. Knowledge of Windows 10, Microsoft Office (Word, Excel, Outlook), Active Directory, and Group Policy. Experience setting up … computer hardware, software, networks, and printers. What youll be doing: Providing support and troubleshooting for applications, IT equipment, and networks. Responding promptly to service issues and requests and escalating when needed. Monitoring critical systems and acting as required. Managing the Joiners/Movers/Leavers process. Deploying and configuring more »

emergency care? This is for you! We are looking for a dedicated, highly motivated individual who can work as part of our existing IT Service Desk team to provide first and second line IT support to the whole organisation, including three ambulance Emergency Operations Centres. You must be … new hardware and software, building and deploying PCs, Laptops and iPads, to working with our third line teams in resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email and via our remote support tool for … critical environment, please apply today If you have any questions in relation to the role, please feel free to contact Roberta Hawkins, our IT Service Desk Team Leader, on 07920 298253. **IMPORTANT NOTE** Applications will only be considered from those will a full UK Driving Licence About us more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will … come from a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory more »

Service Desk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and … motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our more »

Salary: £27.5k per year Reference: SSDE1 Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT … Support Solutions is looking for a Senior Service Desk Engineer to join the team! Our goal is to always provide exceptional level of service. We aim for lasting partnerships with our clients. In this role, you will provide technical support to our customers, colleagues, and internal stakeholders … This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service. Key Responsibilities: Provide 1st/2nd line support for Microsoft’s core cloud business applications more »

Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and … resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times more »

and remote support. Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH). Your role as Service Desk Engineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are … Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as Service Desk Engineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy … trading floor. Basic understanding of Service Desk tools. Detail orientated. Excellent communication skills, especially initial point of contact and managing user expectations. Logical thought process and problem-solving skills. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »

Overview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who … wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of … teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. Ensuring more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role As a Service Desk and Network Engineer , you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively … will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need: At least 5 years’ experience working on … an IT Service Desk/MSP in a similar background/role A strong background in network technologies Relevant certifications (e.g, Microsoft 365 Fundamentals, Azure Fundamentals, CCNA) Skills In-depth knowledge of Microsoft Cloud solutions, Office 365, and Azure. In-depth knowledge of Device Management and Remote Systems more »

patient. Join us and be part of our mission to deliver the highest quality care to millions of animals. About The Role As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing … issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role. In this … and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy: 5 weeks holiday (increasing with service) plus bank holidays. Your birthday, as a paid day off each year Cycle to work scheme. Discounted staff pet care Company pension EAP and more »

patient. Join us and be part of our mission to deliver the highest quality care to millions of animals. About The Role As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing … issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role. In this … and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy: 5 weeks holiday (increasing with service) plus bank holidays. Your birthday, as a paid day off each year Cycle to work scheme. Discounted staff pet care Company pension EAP and more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »

Senior Service Desk Engineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the Service Desk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between service desk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for service desk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional service desk environment more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within … SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »

a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »

Job Title: Service Desk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP service desk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »

Job Title: Service Desk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP service desk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking … a passionate and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist more »

TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best … and relationships between all our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and customer service heroes, to help us scale this business. It’s a perfect time to join us now, as we will always prioritise internal promotions, personal … system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk more »

leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the Service Desk more »

leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the Service Desk more »

Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »