Technical Operations Manager
- Hiring Organisation
- Job Board Direct
- Location
- Omagh, Co. Tyrone, UK
- Employment Type
- Full-time
Description Technical Operations ManagerLocation: Omagh, Northern IrelandReports to: CTORole PurposeThe Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements … SLAs).The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.Key ResponsibilitiesTeam Leadership & ManagementLead, manage, and develop a team of ~14 technical staff across multiple disciplinesConduct regular ...