incidents from happening. •Minimizing the impact of unavoidable incidents. •Making temporary solutions (workarounds) available to incident management. •Developing final solutions for known errors. •Performing trendanalysis of important services or historical incidents more »
Service across both internal and customer facing reports. Once the service is live, the post holder will assist in delivering operational excellence by providing trendanalysis - identifying areas and opportunities for improvement ensuring actions are captured in the Service Improvement Plan and taken through to conclusion. Key Responsibilities more »
are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. Performing trendanalysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. more »
meetings with customers, including delivery of technical presentations and participation in engineering and commercial discussions. Development of standardised documentation packs for proposal use and trendanalysis to assist in directing future company product development activities. Essential skills, experience and knowledge requirements: BSc or BEng in Mechanical or Electrical more »
the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trendanalysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
troubleshoot calls and resolution of complex problems Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Key working relationships: · Application Support Team · Testing & Development Team · Business Analysts & Project Managers · Customer Services and Sales Teams ✅ Expected experience & skills: Sound more »
Assist in developing the data strategy for EMEA claims, including strategic projects and data reporting, and oversee automation and development of dashboards, reports, and trend analysis. Establish a strong understanding of IT data sources, ensuring data validity, and build sustainable relationships with Claims Handlers, IT, Data, actuarial departments, and … other key internal teams. Deliver statistical analysis to identify performance improvement opportunities and provide MI/BI training on systems and digital innovations. Uphold ethical and service standards, demonstrate flexibility, agile mindset, teamwork, lean & 6Sigma principles, and actively pursue self-studies to maintain knowledge. The candidate: Proficiency in SQL more »
supporting, and securing network and server infrastructure for NetSuite OpenAir application Participating in major systems improvement projects Diagnosing performance issues, and performing root-cause analysis Monitoring and analysing availability and capacity of networks, servers running on OCI public cloud. Performing general system configuration, backups, maintenance, and optimisation of (mostly … for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Perform performance trendanalysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. … Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well. Perform performance trendanalysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
prevent recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trendanalysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
reports and dashboards for the project and external clients. Data Organisation : Structure data to ensure compliance with WBS, CBS, and OBS for consistent reporting. TrendAnalysis : Use data to predict trends and perform statistical analysis, visualising data in user-friendly formats. Digital Reporting : Implement digital reports and … dashboards using data from the Data Lake. Support Monthly Reports : Provide intelligent information and analysis for monthly report production. Training and Support : Develop training materials, conduct sessions, and provide user support. System Administration : Manage system configuration, testing, user administration, and licence management. Innovation : Attend industry events to innovate and more »
Basingstoke, England, United Kingdom Hybrid / WFH Options
Matrix
procedural documentation (e.g. architecture, configuration and setup) • Design appropriate metrics for reporting on key performance and quality indicators, • particularly in terms of in-depth trendanalysis • Ongoing self-led training and development – Learn about the latest public Cloud products and services and increase your knowledge. Skills Innovation should more »
Service Management tool. Experience of integrating Service Management tools with other platforms (e.g. Sharepoint) to support continuous improvement. IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as ‘first time fix’, trendanalysis). Experience of hardware and software refresh initiatives, including provisioning of end … user devices. Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM). Problem Management (including Root Cause Analysis). ITIL Foundation certification (v3/v4). What you'll get in return With a salary of up to £33,500, and a generous benefits package more »
compensation and benefits, including current and new compensation initiatives, executive compensation, LTIP management, equitable compensation practices, budgeting support, benefits leadership, wellbeing and proactive market trendanalysis for real-time and strategic decision support. Collaborate with key stakeholders, report to the VP of Total Rewards & Org Effectiveness and at … Benchmark and adjust compensation packages to attract and retain top executive talent. Compile and deliver comprehensive reports for the Remuneration Committee, providing insights and analysis on executive compensation to support strategic decision-making. Market Data Trends and Equitable Compensation: Provide recommendations based on analysis, and provide insights on more »
ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trendanalysis Supporting licence renewal, hosting and utilisation monitoring activities Skills - Understanding of Engineering PLM toolsets (Teamcenter Enterprise or Unified) Able to operate independently more »
non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
delay) Releases for which deployments are unacceptable Create and provide accurate reporting on Release Management KPI's to all relevant stakeholders and perform reporting trendanalysis Review and update the Continuous Service Improvement Plan Ideally to be successful you will have: 3 years Release Management experience and has more »
where you identify new ideas, customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trendanalysis 🔰 Establish customer journey mapping to guide product development; then validate that learning with user testing 🔰 Translate product vision into a roadmap containing more »
building & portfolio meetings with occupiers, service partners, building/technical managers and client team with respect to energy performance and management. Technical data review, analysis and reporting: To develop, implement and manage Environmental and Energy Conservation Programmes, (working with others where necessary) ensuring optimum usage of energy. To advise … on potential problems or conflicts, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary and interrogate trend analysis. Provide day-to-day energy and metering performance support and any required operational support to Property Managers, Engineering Managers and the wider property management teams and more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience more »
to maximise availability at optimal cost. Provide feedback on issues/root causes to the Maintenance planning function. Maintain clear and concise records for trendanalysis and corrective action identification. Manage engineering spares and inventory within budget constraints to minimise equipment downtime. Flexibly undertake maintenance tasks at short more »
with the ability to create a positive working environmentFluent written and spoken EnglishExperienceExperience managing an IT Support or Application Support teamExtensive experience in Reporting, TrendAnalysis, Problem and Change ManagementExperience training end users and stakeholders on how to use bespoke applicationsExperience in documenting fixes for recurring incidents and more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trendanalysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and professional policies and procedures more »
use software quality data to identify risks to deliveryChampioning a quality and test assist mindset across unit, integration, functional, non-functional testingDeveloping metrics and trendanalysis for testing activitiesTriaging, analysing, and debugging issues and driving issues resolution with the teamInitiating and completing test escape and root cause analysismore »