1 to 25 of 83 Permanent Case Management Jobs in the UK excluding London

Legal Business Systems and Workflow Analyst - North West Legal Business Systems and Workflow Analyst who has excellent experience in implementing and configuring legal case management systems is required by a leading law firm in Manchester & Cheshire. - Role can be fully remote if needed This is a brand-new … role for the firm, so they are happy to speak to candidates from a wide range of legal backgrounds, either Technical Business Analysts, Case management development or a Fee Earner with case management expertise. They are looking for the following experience: Implementing and configuring a legal … case management system, including: Development of processes/workflows Using SQL Maintenance to write in-application queries and reports. Setting up and administering user profiles and user groups Automating jobs Exporting and importing data to and from the system Writing and updating user documentation Creating/amending documents more »

skills and experience in a vibrant working environment. The Proclaim Developer will be directly responsible for building solutions and enhancing existing functionality within the case management system. This role will require you to ensure the integration of the case management system with other business solutions and … services. Responsibilities: Design the Proclaim Case Management System Document templates and develop new workflows. Develop and maintain new business solutions. Build MI to track and monitor performance and KPIs. Keep up to date with the latest industry developments. Skills: Experience developing the Proclaim Case Management System … Degree level education beneficial but not essential Understanding of legal workflows and their implementation into case management software Excellent verbal and written communication skills Positive, innovative, and inquisitive approach to problem solving. Database understanding advantageous. The role will see you join a well-established business, that are looking more »

skills and experience in a vibrant working environment. The Proclaim Developer will be directly responsible for building solutions and enhancing existing functionality within the case management system. This role will require you to ensure the integration of the case management system with other business solutions and … services. Responsibilities: Design the Proclaim Case Management System Document templates and develop new workflows. Develop and maintain new business solutions. Build MI to track and monitor performance and KPIs. Keep up to date with the latest industry developments. Skills: Experience developing the Proclaim Case Management System … Degree level education beneficial but not essential Understanding of legal workflows and their implementation into case management software Excellent verbal and written communication skills Positive, innovative, and inquisitive approach to problem solving. Database understanding advantageous. The role will see you join a well-established business, that are looking more »

in legal services and commitment to placing technology at the forefront of their operations. They are seeking a skilled IT Trainer with expertise in Case Management and Document Management Systems to join their team. As their IT Trainer, you will play a pivotal role in ensuring that … their legal professionals are proficient in utilising technology to optimise case management workflows and document handling processes. Responsibilities: Develop and deliver training programs on Case Management and Document Management Systems tailored to the needs of legal professionals. Conduct training sessions, workshops, and seminars both in … training programs. Requirements: Proven experience as an IT Trainer or similar role, preferably within a law firm or legal environment. In-depth knowledge of Case Management Systems and Document Management Systems. Strong communication and presentation skills with the ability to communicate technical concepts effectively to non-technical more »

the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More Your Background/Skills: Product Management, Data Analysis, Product Roadmaps, Market Trends, Product Vision, Excellent Communication, Team Leadership About us: We are the UKs leading provider of Award-Winning HR … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

and report to insurers on policy cover and claims outside the delegated authority. - Maintain the integrity, accuracy, and quality of data on the electronic case management system. Required Knowledge, Skills, and Experience: - Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks. … challenging situations. - Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines. - Proficiency in Microsoft Office suite and experience with case management systems. Desirable: - Qualifications such as LLB, GDL, ACII, or CILEx. - Familiarity with law firm operations and the pressures they face. - Experience in … relationship management and previous use of a case management system. Please click on apply more »

We are seeking a driven and passionate Product Manager to take ownership of the strategic development and ongoing success of our empower Employee Relations Case Management solution. You will collaborate with cross-functional teams to define the product vision, roadmap, and execute initiatives aligned with the needs of … outcomes that empower aims to deliver. Conducting market research, analyse competitor offerings, and gather ongoing customer feedback to identify opportunities to enhance empower 's case management capabilities. Working closely with sales, marketing, development, and customer support teams to streamline case workflows, effective go-to-market strategies, and … product change. Serving as an internal and external champion of the empower product, articulating its value proposition and key benefits for HR professionals. Line management of a small team of Product Owners/Business Analysts. Skills and experience required to be a successful Product Manager: Minimum of 3 years more »

in people related activities. Provide guidance on complex employment relations issues, guiding both managers and employees through the intricacies of HR processes. responsible for case management including investigation, disciplinaries and grievances. referrals to Occupational Health and work with managers to ensure all reasonable adjustments are put in place. … is undertaken to keep up to date with latest legislative changes. Plan and prioritise a demanding workload in a fast-paced environment, including multi-case management and project work. Aid with long term absence case management to ensure a timely return to work where appropriate. Liaise … and build strong relationships with the management teams across departments Please note the above list is not exhaustive and additional responsibilities may include: Reviewing and updating HR policies in line with current legislation. Communicating policies pertaining to HR, Compensation and benefits in conjunction with the wider HR team. Supporting more »

Proclaim and SQL Developer (Proclaim Case experience is a Must have for the role - Either commercial exposure or basic level experience) Salary – up to £53,000 Location: Hull or Manchester/(Hybrid working once a week in either office) About the Role Due to expansion and a newly created … a commitment to teamwork and seek to advance their skills within a dynamic professional environment. This position entails ensuring seamless integration between Katchr, its case management system, and other business solutions and services. This is a great opportunity to join an award-winning growing law firm with excellent … and Microsoft Reporting Tools Proven analytical and problem-solving skills coupled with a positive, innovative, and inquisitive mindset. Demonstrated experience in developing the Proclaim Case Management System or similar CMS. In-depth understanding of legal workflows and their seamless integration into case management software. Exceptional verbal more »

a dedication to teamwork and a desire to enhance their skills in a dynamic professional setting. This role involves ensuring smooth integration between our case management system and other business solutions and services. Join a growing, award-winning law firm with excellent opportunities for an IT professional to … specific needs open for discussion during the application process. Essential Skills: Proficiency in SQL scripting and Microsoft Reporting Tools. Experience in developing the Proclaim Case Management System or similar CMS. Thorough understanding of legal workflows and their integration into case management software. Exceptional verbal and written … communication skills. Strong analytical and problem-solving abilities with a positive, innovative, and inquisitive attitude. Familiarity with data warehouses and database management is a plus. The Offer: Competitive salary with bonus opportunities Hybrid and flexible working arrangements Wellbeing initiatives Supportive, approachable, and friendly working environment Commitment to personal development more »

data-driven processes and contribute to system development. Responsibilities: Data Extraction and Reporting Create standardised reporting packs across the MAPD Group. Extract data from Case Management Systems (CMS) for customised dashboards. Build bespoke reports beyond the standard suite. Integrate CMS with other systems to ensure secure data movement. … data warehouse creation. Contribute to CMS development, including workflows and field creation. Provide supervision, training and support for team members. Recommend improvements to the case management system and IT practices.Experience: Proficiency in SQL, data visualisation tools (e.g., Tableau, Power BI), and Excel. Previous experience working with Legal Case Management Systems such as Proclaim, VisualFiles, Leap etc.Ideal Candidate: Analytical mindset with attention to detail. Strong communication skills to collaborate effectively with various teams. Ability to translate complex data into actionable insights. Proactive problem solver who can recommend process improvements.This role offers an exciting opportunity to contribute to more »

IT Systems Manager – Case Management/Law Firm We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to … understanding cloud technologies and various frameworks, all ideally within a legal environment but this is not essential. Required Skills and Experience: Strong experience supporting Case Management Software, ideally within a legal environment. Be able to work with external suppliers, follow technical directions in resolving issues. Experience of project … management, delivering on time and to budget. Experience working within a support environment, using tickets systems to raise and track issues. User training, experience of ensuring users are making best use of the systems and training new starters. more »

IT Systems Manager Case Management/Law Firm We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to … understanding cloud technologies and various frameworks, all ideally within a legal environment but this is not essential. Required Skills and Experience: Strong experience supporting Case Management Software, ideally within a legal environment. Be able to work with external suppliers, follow technical directions in resolving issues. Experience of project … management, delivering on time and to budget. Experience working within a support environment, using tickets systems to raise and track issues. User training, experience of ensuring users are making best use of the systems and training new starters. more »

mental health issues. The role will require the suitable applicant to take the lead for the team regarding mental health, liaising with staff and management, triaging management referrals and undertaking case management consultations. Taking the lead on psychological monitoring and liaising with external agencies where appropriate. … and provide the Senior OHA an accurate picture of the psychological health of the Force including statistical information where relevant To effectively triage and case manage all referrals for psychological support, liaising/referring to external providers, The Wellbeing Team, OHA's and the FMA as required To undertake … individual sickness absence assessments for Officers and Staff relating to psychological health issues, formulating management reports, return to work plans and rehabilitation programmes where required. To consult with Managers, HR and other relevant stakeholders to support case management, sickness absence, attend case conferences/meetings as more »

overall aim of helping people cope and recover from the effects of crime is achieved. You will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that … access the service. You will be responsible for: case management system audits & reports, providing information to the Operations Manager on required case statistics & compliance ensuring that the team are recording case information fully and accurately, as well as complying with contract reporting requirements and VS national … standards line management of operational team members including responsibility for recruitment, performance management and monitoring, continued support and guidance and implementing formal employment procedures promoting effective communication channels including co-ordinate and facilitate regular team meetings, collating local issues, feedback and learning to share with other colleagues and more »

and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to DTCC clients … during the initial client calls. Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor … and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

typist. You will also be required to speak to clients to keep them appraised of progress, undertake audio typing, draft documents, perform detailed diary management, manage matters on our case management system from opening a matter to final billing as well as keeping databases updated. Experience in … General secretarial/administrative duties such as preparation of correspondence, dealing with incoming and outgoing post, filing, photocopying, printing, drafting documents, performing detailed diary management Accurate touch-typing with experience of audio typing and word processing Communicating with clients over the phone and over email to keep them appraised … of progress Managing matters on case management system from opening a matter to final billing as well as keeping databases updated The Person: Previous secretarial experience within Commercial Property or a recent law graduate with some legal experience and an interest in this area of law Highly accurate more »

Hours per week: 37 hours Interview date: To be confirmedfollowing shortlisting HR&OD Shaping our Vision and Workforce Join our HR Advisory case management team and play a pivotal role in supporting our managers to effectively address and resolve employee relations issues. Our HR Advisory case management … managers and schools, using a proactive approach to interpret employment law and internal policies to effectively resolve employee relations issues. As a Senior HR Case Adviser, your role will involve advising on a range of complex employee relations cases including disciplinary, grievance, performance management, restructurings and TUPEs. You … will work closely with managers to expedite decision-making and resolve cases efficiently, providing expert advice and engaging with stakeholders to ensure effective HR management and compliance with employment legislation and policy. This is an excellent opportunity for someone with a CIPD Level 5 intermediate certificate in Human Resources more »

a focus on profitability within Casualty. The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT and automation workstreams to build business cases where additional changes are required; and … Acceptance Testing phase of each project to ensure the developed solutions are thoroughly and robustly tested in relation to the approved set of requirements. Case management technology implementation Gathering, documenting, and agreeing business requirements to define current ways of working to help develop a future automated approach. Adapting … minimal support. Framing, visually depicting "logical" automated solutions that aid developers, in translating business needs into viable technology plans. Undertake projects within the Matter Management Programme that will implement the Firms case management solution. Take the role of liaison between the implementation team and the practice. This more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Chief Operating Officer, Senior Proclaim Developer, and three other developers and where necessary third … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes Excellent organisation and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business … training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role Creating new case types, database fields and correspondents Screen design and intelligence Using maths fields and tests to perform specific functions Workflow maintenance including creation of linked more »

Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances … reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize … an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a more »

You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages … including the practice management system; Propose, design and implement new and innovative systems and analyse existing systems to determine opportunities for streamlining and performance enhancement; When required, assist with business process analysis with a view to further enhancing and developing workflow processes; Work closely with the Projects team with more »