technical issues and escalating difficult tickets to senior team members. Providing professional responses to clients regarding issues via phone, email, or support ticket systems. ClientOnboarding - Guiding clients through the on-boarding process & with configuration, setup, and customisation of their products to meet their specific needs while more »
phone or on site. Interact and coordinate with different teams to get issues resolved as a priority Provide concierge level support throughout the customeronboarding process Manage multiple ongoing issues simultaneously Effectively communicate orally and in writing within the team, the wider organisation, and customers. Willingness to respond more »
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
ClearCourse
consist of? Create and successfully close new business sales opportunities to deliver against a sales target Collaborate with other teams to support successful customeronboarding web development, payments set up etc. Provide the highest level of Customer service through the sales process Track and report on your own more »
the ESPUG DSRs. Identification of 3rd party damages and collection of evidence to effectively recharge such. Key Responsibilities Offering technical support during the onboarding of new customers and ensuring that existing customers have the required competencies and accreditations Ensuring that Customers and Service Providers are safe, competent, accredited more »
a Principal Scientist to join a leading full-service CRO at their site based in South Wales on a permanent basis. The Company: Our client is an established and expanding CRO that offer full-service clinical development solutions. Location: This Principal Scientist role is located a commutable distance form … in biological fluids. Your main duties will be to: • Develop methods of analysis in order to deliver fully validated assays • Coordinate analytical studies from clientonboarding to final reporting with accountability for the regulatory compliance and scientific integrity of the study. • Perform and supervise the processing of more »
Systems Analyst - Team Leader - Pensions Our client is extremely busy and looking for Pension System Analysts who are ready to take that next step up into a management role, perhaps you're currently running a team, but would like to concentrate all your efforts on coaching & mentoring the team. … manage. You will have come from a Pensions background and ideally Team Leading people working on similar projects as listed below. - Pensions Data Transfer - ClientOnboarding - Implementation - System Configuration - GMP - BIBO - Buy in - Buy out - Pension projects Unique culture, fully diverse and inclusive, very supportive, with ability more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Tech Change Consulting
Systems Analyst - Team Leader - Pensions Compendia - IntelliPen - UPM - Altair - Hartlink - oPen Who is the client and what do they do? We are partnering with a growing company who operates successfully across the UK with multiple offices in fantastic locations. They have proven capability within Private and Public sector Pensions … have come from a Pensions background and ideally Team Leading people working on similar projects as listed below:- Skills and experience:- - Pensions Data Transfer - ClientOnboarding - Implementation - System Configuration - GMP - BIBO - Buy in - Buy out - Pension projects Unique culture, fully diverse and inclusive, very supportive, with ability more »
South West London, London, United Kingdom Hybrid / WFH Options
Recruitment Avenue
a fast passed environment, will require you to manage project proposals, large-scale budgets, flight bookings, room blocks, group ground transport, as well as clientonboarding and driving the enhancement of technology and processes to improve efficiencies. You will work closely with the Event Team on multiple … Knowledge of travel mid/back office systems (ideally Protas but not essential) Experience creating and managing event travel proposals, internally and externally. Strong client account management in an Event Travel environment. Knowledge of using an Online Booking Tool is a bonus, but not essential. Supporting the development and more »
Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent Salary: Up to £29,000 per annum Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and … franchisees. We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance. Offer detailed information about our products and services. Resolve customer … process. Conduct welcome calls and provide necessary training and information to new franchisees. Administration: Maintain accurate and up-to-date records in our client's CRM system. Prepare and manage onboarding documentation and materials. Collaborate with various departments to address and resolve any onboardingmore »
confident 2nd Line Hosting Technician, looking to take the next step in your career? We're looking for two experienced individuals, to join our client, a fast-paced MSP. The Role: Provide outstanding customer service, handle support queries, and build strong customer relationships. Serve as the 2nd point of more »
ATTENTION! ACCOUNT MANAGER WANTED! We are seeking an Account Manager to join our client's team permanently. The Account Manager will be working within the sales team, and working closely with the Finance and Marketing teams too. The Account Manager will be full-time in the office, with visits more »
able to handle everything from product questions to technical support to implement changes. You will act as technical project manager when it comes to client onboarding. This is a fast-paced environment, and you will need to be able to think on your feet and provide solutions quickly, within more »
sales targets including new restaurant sign-ups Building your network in the hospitality sector Demo the products both in person and online Supporting with clientonboarding Who You Are Sales experience, ideally field sales A genuine interest in the hospitality industry Knowledge of restaurant operations is a more »
Client Experience Manager/Client Success Manager - IT Solutions/MSP - Bristol - New Role £40k - £55k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you … will be an ambitious, enthusiastic individual that strives to deliver exceptional client experiences while building meaningful relationships with clients. Additionally, you will be responsible for onboarding new clients, ensuring a smooth transition. Responsibilities: You will be experience in developing strong relationships, connecting with key stakeholders and reporting … on account performance as well as recommending IT solutions for businesses. You will deliver client review meetings with stakeholders and produce and manage IT strategies You will be vital in supporting clients with new projects and opportunities and understanding their business and how services can drive their business forward more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Interquest Group
Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit an Onboarding Executive to join their office in Cardiff, where there is a hybrid working policy in place. The role will … pay a competitive salary and comes with a range of benefits. The Onboarding Executive is a new position within their wider CustomerOnboarding team. What is expected of the Onboarding Executive? - Conduct objective, fair, thorough, and timely investigations into approved Business applications - Establishing if … based on relevant data and make the right decisions, considering both the business and customer outcomes - Role would suit an individual with a CustomerOnboarding, Due Diligence and/or Investigative background - Excellent written and verbal communication skills - Delivering great service to our client's customers - Understanding more »
company's order book and delivering sustained, profitable growth for the Penta team. You'll work closely with the Sales & Marketing team, proactively onboarding new customers and preparing accurate quotes to maximise flow and throughput. You will be continuously improving how the team operates and contributing to driving more »
the team require help Setting team goals and carrying out regular performance reviews Working with other SOC teams for mentoring and cross-training Onboarding/offboarding SOC customers for different security services About you: 3+ years in a managerial role in Cyber Security Operations (ideally managing a SOC more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Interquest Group
Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Business Onboarding Executive to join their office in either Cardiff or Southampton 3 days per month and the remaining time is hybrid working. … expert and be expected to bring the relevant knowledge and experience in a first line risk environment. What is expected of the Business Onboarding Executive? Acting as subject matter expert; Acting as a mentor to the onboarding teams to support and build knowledge and confidence in … training material that is interactive and brings the subject matter to life. Run regular 1 on 1 coaching and feedback sessions with the Onboarding team to drive an improvement culture. Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from more »
are offering an exciting opportunity for recent graduates to kickstart their careers in the technology industry as Graduate Trainee Consultants. This role, within our Client Success Team (CST), serves as the foundation for our career progression program, offering the opportunity to potentially earn £50k within 3 years through dedicated … continuous learning and professional development within the role. As a valued member of the Client Success Team (CST), you will play a vital role in ensuring client satisfaction by managing tickets and delivering exceptional services and products. Your primary objectives will include achieving NPS (Net Promoter Score) targets … actively sharing client feedback to facilitate successful client retention and expansion and providing support for Delivery team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Cobalt Recruitment
CAFM Onboarding Consultant £50,000 - £60,000 Remote Working - with monthly North West Head Office required Company Overview Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of … years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Product Onboarding Consultant to help the business achieve its lofty ambitions. … Role Responsibilities Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using the client standardised model for CustomerOnboarding Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk more »
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
ZEREN
new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities CustomerOnboarding Develop and implement an effective customeronboarding strategy that ensures new customers have a positive and seamless experience. Ensure the team … and manage the technical customer support team, providing guidance, training, and support as needed. Manage and implement an on-call rota for the customeronboarding and support team. Establish and maintain KPIs and metrics to measure the success of the onboarding and support processes. Identify areas … and support processes and work with relevant teams to implement changes. Stay up-to-date on industry trends and best practices in customeronboarding and support. Collaborate with other departments, such as sales and engineering, to ensure a cohesive customer experience. Work with clients to understand their more »
driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our more »
responsible, therefore you must have considerable Corporate and Personal tax experience as well as actively manage and control the delivery of all aspects your client portfolio. Purpose of the role/key responsibilities: Annual tax return compliance for companies, individuals and partnerships Tax efficient remuneration planning Corporate tax planning … accounting work, at both manager and partner level, identifying opportunities for clients Working with others in both the Business Advisory Services team & the Private Client management team to manage the annual compliance function for circa 1,800 clients, and co-ordinating this operation across the firm Being responsible for … including quoting for new work followed by onboarding these new clients according to the firm's processes Managing all aspects of your client portfolio, working alongside other teams in the firm as well as the client's wider professional networks to ensure all client service more »
Onboarding and Customer Service - Asset Finance Chester - onsite Our client, a growing banking organisation based in Chester is looking for an experienced Onboarding and Customer Service professional to join their team. You will be responsible for supporting the sales team in the delivery of the … plan by receiving finance proposals from the broker network and keying them into the CRM system as well as taking clients through the onboarding journey and undertaking due diligence checks. You will be responsible for generating finance and security documentation and progressing your deals to pay out. First more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Interquest Group
Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit an Onboarding Team Leader to join their office in Central Manchester, where there is a hybrid working policy in place. The role will pay … a competitive salary and comes with a range of benefits. Team Leads are critical to the success of our clients Onboarding Operations department. As a Team leader, you'll inspire and motivate your team to give the best service to their customers. Leading from the front, you'll … showcase your finely tuned customer service skills daily. What is expected of the Onboarding Team Leader? - Positively influence and contribute to the team culture - Provide coaching, feedback and support to team members, guiding their development - Leading team to establish if Businesses are complying with Terms and conditions and more »