1 to 2 of 2 Permanent Customer Support Engineer Jobs in the UK excluding London with Remote Work Options

Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) 🚀 Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up/Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers … join their ever-growing team. These roles have come about as they have been making recent internal promotions so they need those 2nd Line Customer Support Engineer to come in and help support the function as the business grows. With consistent growth over the past five … including Live Chat, Chatbots, WhatsApp, and Facebook Messenger. Responsibilities Include: 💻 👉 Troubleshooting and resolving 2nd Line issues within the company's SaaS platform. 👉 Providing exceptional customer service and communication. 👉 Utilizing your SaaS and SQL/database experience to solve complex problems. Sound Interesting? If you are in a customer more »

NMS Recruit are seeking a customer focussed Support Engineer for an exciting opportunity in a thriving Telecoms business. You will be working as part of a team to deliver customer service support with a focus on delivering great customer service. Working in a busy … Service Desk environment you will be a first point of contact to support clients. You will be required to ensure calls are answered and to support partners within agreed SLA's, logging the incidents accurately, assigning the calls to the relevant support teams and performing first line … Responsibilities To be first point of contact for customers seeking technical assistance over the phone or email; qualifying and documenting the problems raised by customer To provide technical resolution to end user Desktop and Network support incidents. Creation of knowledge base articles Send planned outage notifications for any more »