1 to 7 of 7 Permanent Escalation Management Jobs in the UK excluding London

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound … and what changes need to be made to prevent similar eventsContribute to documentation of corner case scenarios, troubleshooting workflows and SOPsWork alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructureInform executive leadership and escalation management personnel of major outagesCoordinate with the team to handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)Work First Shift: 7am - 4pm ESTRequirements2+ years experience with being an on call DevOps, SRE, or Cloud Operations engineer Expertise with more »

and innovative solutions to our customers Managing the Tier 2 & Tier 3 security analysts and influencing a high- performance team and culture Incident queue management Oversight of incidents, changes and challenges Resource allocation Escalation management - managing all the issues that come in for prioritisation Team support – be … Masters in Cyber Security, Information Technology, Computer Science or relevant experience CISSP, CEH, OSCP, GCIH or applicable security field Incident, change and problem process management experience Experience in SIEM (Splunk, Sentinel), IPS and SOAR tools a plus Experience with investigating and managing major/complex cyber security incidents end more »

Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring … or additional sales. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution. Continuous Improvement … meetings with key customer stakeholders Qualifications: Bachelor’s degree or equivalent experience. Proven experience in a customer-facing role, preferably in customer success, account management, or sales. Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders. Excellent problem-solving and analytical more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

troubleshooting procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Willingness to travel to customer sites for on-site support, as required. Desirable: HNC or higher, in more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »

prioritise critical requests as appropriate Identify efficiencies by combining planned and reactive work at the same sites Ordering of spares and parts Site access management/appointment booking Be prepared to reprioritise work at short notice to meet critical requests Adherence to all policies and procedures Heirachical and functional … escalation management - training provided Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlight any issues in relation to "scheduling tools" to ensure its up to date for effective tasking Support the disaster recovery … Service Request Analyst - Key requirements: Excellent organisational skills and ability to prioritise most to least urgent Excellent verbal and written communication skills Effective time management skills and ability to meet deadlines Proficient in Microsoft Office applications (MS Word, MS Excel, MS Teams, MS Outlook) SC, NPPV3 & Parliament Security Clearances more »