of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
committed to creating opportunities for accelerated progression for those looking to enter the civilian job market. This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol. You will typically work on designs and deliveries for our customers. You could be asked to … either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex The practitioner will be expected to have a more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
Professional Services Engineer - Genesys Cloud Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI. They are winning contracts hand-over more »
Job description - IT infrastructure and Cyber Security Analyst Reports to: IT Operations Infrastructure Team Leader Department: Information Technology The Infrastructure Team requires an additional Infrastructure Engineer to join their ranks. The role requires someone who holds a wide-ranging technical more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and Real Time operational needs. You'll be: Optimising WFM … system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/coaching etc) and absences (Holidays/Flex etc) to maintain consistent service level delivery across the day at the … of calls and work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and Real Time operational needs. You'll be: Optimising WFM … system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/coaching etc) and absences (Holidays/Flex etc) to maintain consistent service level delivery across the day at the … of calls and work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience The Perks 25 days holidays + 8 bank holidays Discretionary annual bonus more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
