london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : HeadofServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a HeadofServiceDelivery & Regional IT to join them during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDeliveryof Critical Business Services and Products Manage the … technical performance and quality of enterprise systems Drive engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the more »
Headof IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Headof IT Systems and Regional Heads of IT in order to ensure that … services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are … delivered to the highest possible standard across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT more »
Hays are looking for a HeadofServiceDelivery where you will be responsible for the deliveryof all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To … deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs ofservicedeliverymore »
This exciting new role ofHeadof Customer Excellence and ServiceDelivery will actively support the Director of Finance in the successful development and deliveryof key aspects of a new finance target operating model (fTOM), including development of a … modern and professional servicedelivery approach, customer account management and supporting infrastructure, service performance delivery/improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function. You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance’s customer servicedelivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’. This functionality will then become an embedded, live component ofmore »
This exciting new role ofHeadof Customer Excellence and ServiceDelivery will actively support the Director of Finance in the successful development and deliveryof key aspects of a new finance target operating model (fTOM), including development of a … modern and professional servicedelivery approach, customer account management and supporting infrastructure, service performance delivery/improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function. You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance’s customer servicedelivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’. This functionality will then become an embedded, live component ofmore »
