ITSupportManager - Cheshire - £40K My Client, an MSP based in Cheshire are looking for an ITSupportManager to join their technical team. About the role Oversee a dynamic technical support/Helpdesk department within an MSP. Serve as the primary escalation … training, and support. This role combines technical proficiency with managerial responsibilities, including conducting employee appraisals, managing recruitment, overseeing SLAs, and coordinating 24/7 support schedules. Benefits Expensed Mileage Workplace Pension Free Parking 28 Days Annual Leave Main duties Offer both proactive and reactive technical support to our … customer base Maintain continuous coverage of the technical desk, including 24/7 support, by coordinating with technical teams. Act as the primary point of technical escalation for the support team. Take ownership of all technical issues within Amita, ensuring they are resolved within service level agreements. Organize more »
I'm currently hiring for an ITSupportManager on behalf of a fast-growing Managed Services Provider based in Colchester. You will be responsible for looking after their first, second and third-line support teams (totalling around 10 engineers) with a big focus on developing … from home plus occasional travel to other offices/client sites. Although this is a hands-off role, you'll still need a technical ITsupport background, primarily across the Microsoft stack as most of their clients are running Microsoft 365 and Azure. If you have current ITmore »
ITSupport - Team Manager - Edinburgh/Hybrid About us Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training markets … broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-Learning Designers to IT Managers. Managing and mentoring of 21 st Line Support Technicians. Create incident reports and escalate commonly occurring issues to the product team. Educate … Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable Ifyou are a driven and ambitious ITSupport Mangerlooking for a new challenge, this could be the perfect role for you. Don't miss out on this exciting opportunity to more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Akkodis
to stay for a long time, in no small part because of the culture and industry they're working in....Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned ITManager … firm, for instance, but you'll still be part of a forward-thinking environment which continually invests in technology. I'm looking for an ITManager who knows exactly how to motivate, inspire and get the very best out of their people. This is a brand new role … supporting all flavours of Linux, Windows, PC, Mac, Networking (Palo Alto), Configuration Management, Microsoft Teams and Voice. Your team are responsible for product-based support for various market leading enterprise applications that are utilised globally! Your team consists of 9 incredibly talented and capable Engineers (spanning the US and more »
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
forward-thinking team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the … successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4 more »