26 to 33 of 33 Permanent Knowledge Management Jobs in the UK excluding London

procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers in a … clear and timely manner. Documentation and knowledge base: Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support. Continuously update and expand the knowledge base to provide self-service options for customers. Training and education: Conduct … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction more »

day remote desktop support. · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first … project training when necessary · Ensure all relevant support documentation of supported systems & applications are available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain customer focus · Maintain more »

in Ocean Winds’ portfolio, focusing initially on the Moray West Offshore Wind Farm. As an Electrical Engineer, you’ll be responsible for providing technical knowledge required to manage the integrity of operational assets within your area of expertise, where failure would have a major impact on safety, environmental, and … of Offshore Windfarm operations from turbine to grid connection. Core Main Accountabilities: Support the Asset Integrity Lead in defining and implementing an Asset Integrity Management Strategy. Qualified Senior Authorised Person (SAP) to 66kV as a minimum with Sanction for Test preferred, or demonstration of working towards qualification. Ensure proactive … any changes to scheduled maintenance plans. Action and/or prepare processes and procedures to support O&M Provide technical support to commercial asset management activities where required, such as in respect to provision of ancillary services. Working with procurement, engage specialist technical consultancy support where required, including preparing more »

prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver … services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer more »

hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group IT teams. Own customer issues and drive through to resolution. … Hat, CentOS, or Oracle Linux, releases 5 through 7. Experience with Bash scripting and associated tools such as sed, awk, sort, uniq. Good working knowledge of Microsoft Windows (v7&v8) & Office packages (2007, 2010, 2013, 365). Good network knowledge (WAN/LAN). Good understanding of PC more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

install requests, co-ordinate with 3rd party supplies, and ensure all requests for service are fulfilled. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require the following: A technical background, including: Active more »

They're looking for a Technical Lead to serve as the primary technical authority and expert within the development team, providing guidance, direction, resource management, and support to ensure the successful delivery of high-quality software solutions. This role is responsible for technical decision-making, architecture design, coding, code … and guidelines to ensure consistency, readability, and maintainability of code. Conduct code reviews and provide constructive feedback to team members, promoting code quality and knowledge sharing. Implement tools and processes for code quality monitoring, automated testing, and continuous integration to maintain a high level of code quality. Actively contribute … technical and non-technical stakeholders, fostering a shared understanding and facilitating decision-making. Foster a collaborative and supportive environment within the development team, promoting knowledge sharing, learning, and innovation. Technical Mentorship and Coaching: Provide mentorship and coaching to mid and junior developers, helping them develop their technical skills, problem more »