1 to 25 of 93 Permanent Problem Management Jobs in the UK excluding London

for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. This … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problem management of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To be … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues … and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate … supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

. As the IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in … to-date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problem management process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … and validate observed impact is essential. Shift Lead Technical Operations Analysts will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain the DCCs reputation. This role will cover … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) encouraging continuous improvement in the development, build, test … manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to more »

fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes … integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm You will: 3rdline support for NOC shift engineers. Trend & Problemmanagement includingidentification, reporting &resolutionof issues Providing root cause analysis on complex operational faults Ensuring governance of businessquality processes within the NOC environment. Carrying out network analysis … OSS, PDH, SDH & IP technologies. Skilled in networks including copper, fibre and radio infrastructure Structured approach to governance on complex networks Understanding of network management and use of Network Management Platform tools. Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness of more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements. Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and … Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual leave, plus buy and … Onsite showers and toiletries provision Free onsite parking What youll be doing To manage the IT Helpdesk system, allocating problems and requests as appropriate. Management of the annual IT Hardware replacement programme. Assist with IT related purchase orders. Undertake any other duties of a similar level and responsibility as more »

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »

IT Change & Problem Manager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you … This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need … for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

records of service desk activities and providing excellent customer service. Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management). What we hope you can bring to the role You will have extensive experience in supporting Microsoft Desktop Operating Systems, the … have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks. Strong communication skills and a logical, problem-solving mindset are essential for this role. Wed love to get to know you Is Imposter syndrome creeping in? Dont worry wed rather hear … of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working practices for computer system usage, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Ensure that all levels of computer and network security are more »

change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will enhance our … Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be a key … member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class IT more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

you will take ownership of the day- to-day activities supported by a team of 20 experienced IT colleagues. Overseeing SLAs achievements from Incident Management & Problem Management/Application management to Software Asset Management whilst supporting our internal support functions, external suppliers, and 3rd party … UK&I colleagues across c.300 sites. Provision of the day-to-day activities to enable the delivery of service to agreed levels including Incident Management, Problem Management, Application management and Software Asset Management. Regularly monitor and review the levels of IT services to ensure that service … delivery meetings agreed service levels. Identifying service delivery issues and initiating actions to proactively maintain and improve the levels of service. Management of Major Incidents through to conclusion, including the preparation and distribution of communication throughout the lifecycle and RCA reporting. Maintain and manage relationships with key suppliers to more »