1 to 18 of 18 Permanent Service Catalogue Jobs in the UK excluding London

processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service … based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The post holder will be focused on understanding customer needs and will build more »

trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (APIs, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will play … designed by testing it for bugs and performance during all stages of the development process. Developing service portal and service catalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle … processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview more »

trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will … designed by testing it for bugs and performance during all stages of the development process. Developing service portal and service catalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle … processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview more »

appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the service catalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »

to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role … and recommendations. Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses more »

wide range of tools and techniques to deliver value to stakeholders. We aim to: Help the Trust commission solutions to our service catalogue that meet our Customer's needs, are compliant and offer value for money Help service developments and projects perform better by eliciting … the Business Analysis role is to clearly elicit, define and document stakeholder requirements, alongside all members of the organisation and co- production with Service Users and Carers. Analyse, evaluate, and document business processes; identifying alternative solutions including including assessment of process feasibility and articulation of process requirements. Analyse … able to seek advice/support accordingly Desirable Understanding of mental health and/or learning disability issues and services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

opportunity for BMC Remedy Consultants a Market leading consultancy The Role: Configuring all Remedy Service Level Management scenarios Developing Service Catalogue improvements within a Digital Workplace Configuring Remedy workflows to support process improvements. Remedy development and administration Remedy API integration Configuring SLAs within Remedy The … Person: • Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows • Experience in translating high level process requirements into detailed process implementations within Remedy • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments • Ability to apply product fixes … and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »

IAM and Security then this could be the ideal next move for you! What you’ll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards … delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we’re looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API’s and JSON Someone that isn’t afraid to ask questions if they are unsure more »

role of owner for one or more P3M services for the organisation Lead on the development and socialisation of the PMO service catalogue for the Business Unit Support the wider team in a mentoring capacity Undertake such other reasonable duties, commensurate with the job holder’s experience … within a busy PMO or Project Delivery environment Experience mentoring other team members Working knowledge of Microsoft Power Platform applications to support PMO service enhancement Preferably an appropriate P3M qualification (P3O, APM, MoP, MSP, Prince2 etc.). more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment … This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality. As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on … and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow Enterprise product suite, with in more »

that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE service catalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »

work with the team to redesign and refactor services into the Azure cloud as well as implement new technologies to the service catalogue, such as Intune and Azure firewall. Initially you’ll be working with the UK’s most experienced cloud migration teams and your thoughts and more »

site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. … of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other more »

company, with a mission to provide the best technology solutions and support to our Trusts. Main duties of the job Innovate's ICT Service Operations team are seeking to recruit an ICT Asset Administrator. The post holder will be a passionate and dedicated individual who will assist the … to disposal or the asset itself destroyed. Assist to develop and maintain supporting documentation for IT asset management services as defined in the Service Catalogue. Manage own workload to meet organisational needs, adapting to changing priorities and accommodating frequent interruptions due to queries and/or unexpected requests more »