1 to 9 of 9 Permanent Service Desk Management Jobs in the UK excluding London

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all … incidents are recorded on the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can more »

Partners and Customers within the GP practices across Gloucestershire. It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible and deliver high levels of initiative, with the ability to work under pressure, both as an individual and as … is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls, monitor other routes to the service desk and record incidents following clearly defined procedures, resolving incidents at first point … holders will also be required to be on-call. MAIN DUTIES & RESPONSIBILITIES 1. respond to and resolve 2nd line incidents passed on from the Service Desk Operators and IT Engineers; investigating and rectifying complex IT issues; 2. deliver an excellent quality, client-focused service; 3. provide advice more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »

Service Desk Analyst Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience … in IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

or recent experience working in a Microsoft 365 dedicated role and will be familiar with operating, managing, securing, and optimising a cloud based Microsoft365 service portfolio. The Role: The successful candidate will join our Secure Services Team, establishing and maintaining the Secure Services offering, for multiple clients, which is … based collaborative technologies. Each tenant delivers an independent working environment which are capable of wider sharing and collaboration across all customers. Immediate administration and service support of a growing client & user base (currently c1500 users), which we expect to double within the next year. Essential Skills: 2+ years’ proven … Office 365 & services including Intune and MDM Administration, SharePoint Online, Azure AD, OneDrive for business, Teams, and Outlook. 2+ years' experience working in a Service Desk environment. Office 365 ATP & DLP configuration including security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure more »

a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services. We leverage the strength of our Group, without losing the personability … business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but … communication and organisational skills to provide administrative support to the Group IT Team at Dalkia UK including financial/accounting/invoicing reconciliation and management of issues, producing reporting and metrics, arranging meetings and helping with ad hoc administrative duties as required. You will be required to manage your more »