1 to 1 of 1 Permanent Support Supervisor Jobs in the UK excluding London

necessary value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. The Production Support Engineer Supervisor will provide oversight of Production Support Engineers (Level 2), processes and ticket queues as well as support our eTips … can be escalated to product as needed Recommend and lead process improvements initiatives Partner with the product team to share data insights on common support cases that drive volume or friction in the experience and work with them to help prioritize a fix, process improvement, or enhancement. What You … Will Need Preferably several years of experience providing Level 2 application support Previous supervisory experience in overseeing a technical support team Strong user-facing, customer service and communication skills Advanced troubleshooting, analytical and multi-tasking skills Working knowledge of SQL Advanced Excel knowledge Able to work autonomously and more »