Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trendanalysis across the business. This is a key area for us as the work the team does helps drive and … develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and want … data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous root cause and trendanalysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement which can ultimately enhance more »
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Workforce Recruitment Services meets their needs and quickly responds to required changes Monitor factors that may impact NHS Workforce recruitment Services by horizon scanning, trendanalysis and research Be a management sponsor at local or national level groups. Creating and owning the structure, project brief and framework. Ensuring … to ensure transitional change is introduced in a positive and constructive manner. Monitoring factors that may impact NHS Workforce Recruitment Services by horizon scanning, trendanalysis and research. Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such more »
non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
Swindon, England, United Kingdom Hybrid / WFH Options
KBR, Inc
ILS projects. Responsibilities Conduct detailed analytic studies to ensure compliance with AR&M and supportability requirements. Deliver ILS project outputs, including AR&M, Supportability Analysis, Through Life Costing, Technical Publications, Training Development, and Codification, within specified timelines and budget constraints. Develop and manage Integrated Logistic Support Plans (ILSP) and … and report writing activities. Plan ILS projects to ensure timely delivery and adherence to budgetary constraints. Carry out Reliability and Maintainability (R&M) modeling, trendanalysis, and support the development of ARM Cases. Perform Supportability Analysis, including FMECA, RCM, MTA, and LORA, to aid in the development … qualification (Degree or HND) in an engineering discipline. Formal training in the management of ILS for UK Defence Programmes. Formal training in AR&M Analysis and Supportability Analysis and/or Whole Life Cost/Life Cycle Cost Analysis. In-depth knowledge of ILS defense standards, particularly Def more »
reports and dashboards for the project and external clients. Data Organisation : Structure data to ensure compliance with WBS, CBS, and OBS for consistent reporting. TrendAnalysis : Use data to predict trends and perform statistical analysis, visualising data in user-friendly formats. Digital Reporting : Implement digital reports and … dashboards using data from the Data Lake. Support Monthly Reports : Provide intelligent information and analysis for monthly report production. Training and Support : Develop training materials, conduct sessions, and provide user support. System Administration : Manage system configuration, testing, user administration, and licence management. Innovation : Attend industry events to innovate and more »
that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective feedback to resolve the issues . Provide sufficient detailed analysis and escalate to a higher level to enable issue and … trendanalysis to provide information for warranty cost reduction activities. Job Duties: Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues. Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format … as required. Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier. Provide technical support to all internal departments to maintain and improve product quality Communicate fault and liability information to the relevant internal management in more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
prevent recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trendanalysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management more »
hemel hempstead, east anglia, United Kingdom Hybrid / WFH Options
Haven
prevent recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trendanalysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
related problems and escalations Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trendanalysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to more »
are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. Performing trendanalysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
availability across in-scope environments Proactively monitoring the incidents related to the environments and facilitating closure of incidents. Analysing the incident data to perform trendanalysis and contributing to continual improvement. Managing risks and resolving issues pertaining to environments Qualifications Who we're looking for: Naturally you’ll more »
Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established, and trendanalysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
Glenrothes, Fife, Scotland, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
basingstoke, south east england, United Kingdom Hybrid / WFH Options
Matrix
procedural documentation (e.g. architecture, configuration and setup) •Design appropriate metrics for reporting on key performance and quality indicators, •particularly in terms of in-depth trendanalysis •Ongoing self-led training and development – Learn about the latest public Cloud products and services and increase your knowledge. Skills Innovation should more »
resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trendanalysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »
for a Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent disciplinePlease more »
a Principal Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent discipline more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
risks as well as identify, describe, and estimate the risks affecting the business Oversight and management of incident recording and reporting, closure approvals and trendanalysis Gathering and use of other relevant intelligence to support the validation and challenge of risk assessments and operation of controls Draw upon more »
timely project delivery and alignment with strategic goals. Provide technical expertise and support for digital roadmap initiatives. Conduct internal audits, competitor research, and industry trendanalysis to inform digital strategies and stay ahead of developments. Foster good working relationships internally and externally, maintaining professionalism and confidentiality. Skills & Experience more »
timely project delivery and alignment with strategic goals. Provide technical expertise and support for digital roadmap initiatives. Conduct internal audits, competitor research, and industry trendanalysis to inform digital strategies and stay ahead of developments. Foster good working relationships internally and externally, maintaining professionalism and confidentiality. Skills & Experience more »
where you identify new ideas, customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trendanalysis 🔰 Establish customer journey mapping to guide product development; then validate that learning with user testing 🔰 Translate product vision into a roadmap containing more »