1 to 6 of 6 Permanent ITSM Jobs in Wales

working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »

professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a more »

work is undertaken in accordance with NWSSP policies, processes, and procedures, following ITIL best practice. Experience in the following areas would be advantageous: IT Service Management Principals (ITIL) Supporting MS SQL Windows OS MS Active Directory Windows Server Common hardware and software applications Project Management (Prince 2) The ability to … or equivalent level of work experience Specialist technical knowledge and extensive experience of working in lead technical support roles. ISEB Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience Commitment to continuing professional development Desirable MCSA or equivalent PRINCE2 foundation or demonstrable equivalent experience Experience Essential Significant experience more »

by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating … supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all more »

Senior Technical Delivery Lead Permanent Salary: £54,000 - £67,000 Location: Hybrid (1-2 days per week in Cardiff) We are currently seeking Senior Technical Delivery Lead will lead strategy, design, delivery and rollout of solutions that will improve business more »

Senior Technical Delivery Lead Permanent Salary: £54,000 - £67,000 Location: Hybrid (1-2 days per week in Cardiff) We are currently seeking Senior Technical Delivery Lead will lead strategy, design, delivery and rollout of solutions that will improve business more »