3 of 3 Permanent Resource Allocation Jobs in Wales

Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven track record in SaaS/HaaS … project delivery Strong financial and resource management skills Experience leading large-scale, cross-functional teams Proficiency in Agile and Waterfall methodologies Exceptional client communication and stakeholder management (Desirable: ITIL, HALO ITSM, Jira, Microsoft Project) A strategic and naturally collaborative mindset Why Join Us? Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to work scheme Enhanced parental leave More ❯

ongoing training and development. Ensure all IT services are delivered efficiently, meeting or exceeding SLA targets. Oversee the escalation process for critical incidents and client concerns. Monitor and optimize resource allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with More ❯

staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally More ❯