Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Senior ServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working at … home and in the office. Responsibilities: - Work with ServiceDesk Manager to ensure the goals and objectives for each service corresponding to their respective SLAs, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work … with the ServiceDesk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for servicemore »
ServiceDesk Support Analyst - 5 days on site We are looking for an experienced and talented ServiceDesk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
phs Group
About The Role IT ServiceDesk Experts - were looking for you! IT ServiceDeskAnalyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT ServiceDeskAnalyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT ServiceDeskAnalyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »
Neath, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Marston Holdings Ltd
ServiceDeskAnalyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Neath on a … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the ServiceDesk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the servicedesk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the servicedesk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »