IT Solutions that make a difference to our customers? If so, the Informatics service is looking for a full time positive and enthusiastic IT SupportOfficer to join our dynamic Service Desk team. Supporting across BCU you will provide operational support across a range of IT System … Solutions providing the training and support of IT skills, system solutions, coordination of training activities and involvement with implementations. Your key responsibilities include: Advise on the support elements of a wide range of solutions Respond to all types of IT related issues reported either via the telephone, informatics … Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Main duties of the job Essential Criteria Includes more »
you like the opportunity for professional development? If yes, then the Informatics service is looking for a full time positive and enthusiastic Senior ICT SupportOfficer to join their team. If successful you will play a key role assisting clinical and operational staff in their use of IT … organisational skills with the ability to handle multiple priorities. If successful you will have responsibility for the supervision of an operational service that provides support for a range of ICT System Solutions. Base : The post requires a minimum of 2 days working from our Bowen Court site, the remaining … mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all more »
Solutions that make a difference to our users? If so, the Informatics service is looking for a full time positive and enthusiastic Senior ICT SupportOfficer to join a dynamic team. Working across BCU you will be responsible for the operational support across a range of ICT … System Solutions providing the training and support of ICT skills, system solutions, coordination of training activities and involvement with implementations. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Your key responsibilities … user problems, some of which are complex, and where necessary discuss options for resolution with ICT colleagues/senior managers o Train users/support staff on software solutions (both classroom and desk side) o Maintain/manage all training activities (coordination, planning and strategy) within your portfolio Working more »
