1 to 9 of 9 Permanent SLA Jobs in Warwickshire

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you more »

issues remotely and provide them with effective solutions to ensure a positive outcome - Troubleshoot hardware issues and ensure cases are logged within the specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

Software specifications in line with the business needs, including a technical view on upcoming technology./li li Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries/li li Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of more »

you'll do: Assist in the capture and record events on callouts, logging times of fibre through splicing and any issues that relate to SLA's for passing to the Lead Cable Jointer/Tester Ensure all test results from planned maintenance and faulting activities are collated, reviewed and issued more »

security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement … for supervisory roles. Develop existing and new KPI’s to accurately measure the performance in all departmental areas Ensure the team adhere to published SLA agreement and develop the SLA as appropriate in line with company requirements To be continuously aware of the company health and safety policies including environmental … To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office skills. Excellent communication skills. Performance KPIs. Ability to create, maintain and analyse data. Cost saving more »