4 of 4 Permanent Accessibility Jobs in Watford

of the first 10 year licence Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job More ❯

operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact More ❯

assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and More ❯

you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and … journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving More ❯