desktops. Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines More ❯
and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the More ❯
Group Policy , and Windows Deployment Services Administering and optimizing Office 365 and Azure environments Supporting Citrix , VMware , and core server infrastructure Troubleshooting hardware and networking issues (TCP/IP, DNS, DHCP) Deploying images using SCCM and supporting Windows 10/11 OS Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing More ❯
Proven experience in a Microsoft-based network environment and in an IT helpdesk role. Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi). Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with More ❯
