a single point of contact service for all Francis Crick employees and commercial partners. Providing 1st and 2nd line IT support to macOS, Windows XP, 7, 10 and Linux (Rocky, CentOS, Ubuntu) operating systems, with primary focus on resolving issues on FPOC by using remote software … and experience of using ITIL v3/v4 in a working environment. Previous experience providing 1st/2nd line support for macOS/Windows devices is essential. Experience using/supporting JAMF & SCCM to deploy applications and patches, report on and manage end user devices. Experience providing IT … ensure high standards are met. Good networking knowledge; of troubleshooting LAN, DNS, DHCP and TCP/IP issues on both macOS, Linux and Windows devices. Previous experience of using an IT call-logging system for service requests and incident management. Use of ServiceNow an advantage. Contribute to departmental more »
components Various IT projects including company intranet and new system implementation Basic level network infrastructure support and management Management of Active Directory, Exchange, Windows10/11 and Office365. With 3rd line escalation when required. IT supplier related activities e.g., Procurement If this looks like a more »
Hammersmith, England, United Kingdom Hybrid / WFH Options
La Fosse
Your role as support analyst Function as the primary point of contact and coordinate activities with the engineering teams to provide support. Support Windows10 and MacOS operating systems Support iOS, Android devices. Deploy software packages via SCCM or JAMF to all devices in conjunction with more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software. Assesses functional needs determine specifications for purchases; Orders computer supplies. Windows 7 & Windows10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting At more »
Be flexible and willing to travel. Desired Technical Skills: SQL DBA experience would be a great skill in this environment Support experience with MicrosoftWindows10 and 11 including OS installation. Office 365 Administration Skills. Active Directory Administration Skills. Experience with Antivirus Software. Experience with Microsoft … to architectural design and implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop more »
of the company intranet and the implementation of new systems. Providing basic-level support and management for network infrastructure. Managing Active Directory, Exchange, Windows10/11, and Office365, with escalation to third-line support when necessary. Engaging in IT supplier-related activities, including procurement tasks. more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues ,Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … staff purchase hardware and software Flexible to travel and should have Driving License Assesses functional needs determine specifications for purchases; Orders computer supplies Windows 7 & Windows10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting Experience more »
IT workstations and company software. * Support Microsoft components and handle various IT projects. * Provide basic level network infrastructure support. * Manage Active Directory, Exchange, Windows10/11, and Office365, with 3rd line escalation when required. * Handle IT supplier-related activities like procurement. Candidate Requirements Essential Skills more »