1 to 3 of 3 Permanent Back Office Jobs in the West Midlands with Remote Work Options

Are you a technically talented Resource Plannng and Forecasting Analyst (from a contact centre/Back Office environment) with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and detailed Forecasts from the ground up via analysis and modelling of large datasets? If so, this is a more »

callers and acts as an escalation point to deliver an expert 2nd line response. The role is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible … line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as more »

able to commit to regular hours. You must be able to meet the requirements outlined to work from home and have a reasonable home office set up/quiet area in which to work. What Your Day-to-Day Duties Will Include: Submitting new business, monitoring and tracking through … audit trail is maintained Arranging and coordinating meetings, including meeting rooms & refreshments as necessary Assisting with preparation for meetings, and preparing review packs Maintaining back office systems, and investment platforms. Taking personal responsibility for accuracy of data recorded Arranging new business Illustrations Maintaining a diary system ensuring work more »