1 to 12 of 12 Permanent Back Office Jobs in the West Midlands

callers and acts as an escalation point to deliver an expert 2nd line response. The role is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible … line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as more »

be responsible for the creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in … detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in data analysis, statistical modelling and interpretation. Excellent knowledge of forecasting algorithms, including … desirable but not essential. Main Responsibilities Creating and maintaining of forecasts, short and long term, across multiple sites, languages and teams, both front and back office. Ensuring correct forecasting methodologies are in place. Ensuring the integrity of data is upheld in the WFM system to enable accurate forecasting. Analysing more »

access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines. Great deals, discounts and cash back offers from well-loved retailers. Access toan ABTA bonded travel agency Contributory pension scheme with generous employer contributions. What youll need to succeed It … go through our transformation programme.We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real more »

for an enthusiastic, methodical problem solver to join as a Commercial Analyst. You will work within the commercial team to manage and maintain the back-office data systems of the company and provide accurate reporting for internal and external demands. You will undertake through data analysis to provide … you will get a salary of £25,000 plus: Free travel for you and your family Workplace pension 28 days holiday The role is office based, in a vibrant and growing head office in Tividale. The role is 40 hours per week, 8.30am - 5pm, Monday to Friday. For more »

be responsible for the creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in more »

Job summary An exciting post has become available within the Back Office The main responsibilities will be to review, action, summarise and read code relevant information from patients clinical letters Post holder should have strong IT skills and good working knowledge of all software systems within the practice. … better health and social care which is patient friendly and family centered. Our surgeries are based in the West Midlands. We have a good Back Office Team, friendly, hard working, supportive. Benefits are 5 weeks holiday, Company sick pay, 1 month full, 1 month half. NHS pension scheme more »

IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems … Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below. more »

Java Web Start, IBM Websphere, log4j must Understanding of IBM Webpshere, weblogic or Jboss Application servers must End to end configuration with portal and backoffice system desirable Meridian repository configuration experience desirable Test Driven Development experience Banking or finance application development experience an essential This is a 3 to more »

is a hands-on role, working across a wide stakeholder base including the CDIO and his Direct reports, project managers and the Value Management Office, the FP&A and corporate finance teams as well as back office finance/operational colleagues to ensure excellent financial insight is … ensure correct monthly reporting of actuals for Technology BAU and Projects. Provide support in development of Technology business cases, working with the Value Management office to track performance against plans. Support the allocation of project resources costs from BAU to Projects, using internally developed rate cards Support the budget … financial analysis, reporting, controlling, budgeting/forecasting Good knowledge of finance Ability to manage deadlines and quick turnarounds with attention to detail Excellent MS Office skills and preferably working knowledge of SAP ByD and BPC Excellent communication and Presentation skills Previous experience supporting technology functions in organisations undergoing change more »

security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for … and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers … Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud more »

Are you a technically talented Resource Plannng and Forecasting Analyst (from a contact centre/Back Office environment) with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and detailed Forecasts from the ground up via analysis and modelling of large datasets? If so, this is a more »

be provided with everything you need to run your own business, including access to job boards, fully insured contract and permanent invoice financing, full back office support (payroll/Administration), CRM, Ongoing support. All you need are a lap top and a phone. Work as part of an more »