IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this … a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and … ITIL procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this … a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and … ITIL procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good more »
Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a … business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and … process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers more »
