ENGINEER: You'll be responsible for: Delivering outstanding customer service through proactive communication. Efficiently managing incidents, changes, and information requests in ServiceNow. Troubleshooting our LAN and WAN product and service portfolio. Following internal processes to deliver and satisfy customer requests You'll need to really know your stuff, so it … focused Telco, Data Centre, or IT service environment. Networking qualification like CCNA or a relevant degree. At least 24 months of specialist experience in LAN, WAN, or WLAN (CCNA or equivalent hands-on experience). Comfortable with 'shift' work. BPSS, SC, and other clearances are required for this role. The more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Convergence Group Ltd
s a culture of innovation, not conservatism. It's Not What We Do, It's How We Do It: We specialize in complex WAN, LAN, WIFI, and Security solutions, but that's not what sets us apart. It's the way we're doing it that's revolutionary. We're … deliver critical outcomes across multiple technologies on-time and on-budget within enterprise environments. Experience running large projects, delivering multiple technologies such as WAN, LAN, Wi-Fi, to private & public sector customers. Methodical Excellence : Using established methodologies and standards, such as Waterfall/PRINCE2, to fulfil our customer needs. Great … and execute key customer activities using the documentation required. Industry Knowledge: You have a strong understanding of managed services, IT infrastructure, and networking across LAN's and WAN's. Knowledge of Wi-Fi and Security is a bonus. Recognised Project Management Training: PMP, PRINCE2, AgilePM are an added bonus. READY more »
