1 to 3 of 3 Permanent Performance Measurement Jobs in the West Midlands

Senior Performance Analyst: Up to £63,517, plus 28.97% pension contributions, hybrid working and flexible working hours. Digital with Purpose. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people … million customers. If you're curious about user behaviour and enjoy finding meaning in complexity, click apply and join DWP Digital as a Digital Performance Analyst. Why do we need a Digital Performance Analyst like you? You'll be joining a close-knit team at the heart of … the complexity of user behaviour by analysing data across the whole lifecycle - from its rawest form to generating insights. And you'll develop meaningful performance measures to methodically test your hypotheses, progress against priorities and the impacts of changes. You'll also need to be able build and nurture more »

and inventory objectives. Develop reports and be the owner of S&OP and the production planning KPI dashboard, to aid in decision-making and performance measurement. Establish, manage and control a process to track down the order fulfilment lead times, which encompasses from order entry to order planning date more »

and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and … best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training … support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with development teams to provide feedback on product usability, stability, and performance, suggesting enhancements or bug fixes as needed. Qualifications To apply for the role of Head of Product Support , you will possess the following skills more »