1 to 1 of 1 Permanent Problem Manager Jobs in the West Midlands

IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this … combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request … procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good all more »