Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including more »
tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »
operational relationship with numerous stakeholders Ensure all completion documentation and as-built information is audited post hand over from the contractor within the agreed SLA and it is checked for accuracy, reporting any discrepancies, Defects and changes via a detailed sign off log to the Head of Build. Overseeing the more »
IT Coordinator We have a fantastic opportunity for an experienced IT Co-ordinator to join our team, based on site in Kidderminster. This is a new standalone role that will be co-ordinating all IT activity across our 6 offices more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Akkodis
networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management more »
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »
Employment Type: Part Time
Salary: Up to £13.00 per hour + Outstanding benefits!
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to servicelevelagreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role more »
Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all ServiceLevelAgreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you more »
A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Coventry. This is a fantastic role for the right person to join an more »
Evesham, Worcestershire, West Midlands, United Kingdom
Randstad UK Holding
A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Evesham. This is a fantastic role for the right person to join an more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Akkodis
security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »
Solihull, West Midlands, West Midlands (County), United Kingdom
Hunter Selection
solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the ServiceLevelAgreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
Nuneaton, Warwickshire, West Midlands, United Kingdom
Rednal Recruitment
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
Rugby, Warwickshire, West Midlands, United Kingdom
French Selection UK
issues remotely and provide them with effective solutions to ensure a positive outcome - Troubleshoot hardware issues and ensure cases are logged within the specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site more »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Amtis Professional Ltd
including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »
Tamworth, England, United Kingdom Hybrid / WFH Options
Brakes
methodology. Responsibilities: Research & prospect potential new business opportunities to maintain a healthy pipeline. This may be a mix of incoming leads called within specified SLA’s and self-generated opportunities. Build strong commercial customer relationships to understand their business & requirements. Develop profitable & relevant propositions to secure new business at the more »