1 to 25 of 71 Permanent Service Delivery Jobs in the West Midlands

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Service Delivery Manager to the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account … the UK. We have around 600 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of a Service Delivery Manager: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting … operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving more »

Service Delivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus Service Delivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced Service Delivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar Service Delivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with … high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

that enhance our passengers experience. Whats the purpose of role: The successful Team Manager will be responsible for effectively managing all elements of the Service Delivery process to ensure that standards are preserved. This role is integral to achieving the required levels of performance against set KPIs using … are planned and organised to meet scheduled targets Ensure effective resource management, roster patterns and headcounts in line with activity to achieve on time delivery Maintain and monitor working practices, systems and processes to meet schedules Ensure all costs are contained within agreed financial guidelines Organise staff and equipment … to compliance standards and processes Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes Ensure the Service Delivery operation complies with all legislation, company and customer requirements Investigate, analyse and implement corrective actions to resolve problems across all areas of more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

senior performance management expertise and knowledge to the Divisions, as well as being subject matter expert for the Trust in performance on our national delivery standards. Via regular analysis, the Head of Data Science (Performance) will identify key lines of enquiry for the operational teams and executive leads to … measures and processes across the Hospital. The framework will provide the Trust Board, Divisions and Corporate Departments with greater visibility and understanding of the delivery of the services provided at George Eliot NHS Trust in line with national and local indicators and standards. In conjunction with other team colleagues … the post holder will oversee the design and delivery of the demand and capacity planning tools About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

Job summary We are seeking an enthusiastic, motivated, Registered Dietitian with proven leadership capabilities to work alongside our existing Service Clinical Mangers to complete our compassionate, senior leadership team. We are a forward-thinking team with a reputation for providing excellent clinical care closer to home; we strive to … of the Nutrition Support team. This post will take a lead on the organisation of data and the monitoring patient tracker list for the service to ensure that capacity meets demand. We aim to address inequalities and provide an accessible service for the people of Birmingham.Support to the … development, flexible working and staff support are given high priority in the Trust. For an informal discussion or to find out more about the service and the role, please contact: Sarah Monk Head of Service: sarah.monk11@nhs.net/07980 539882 Main duties of the job The post holder more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

leadership to the Specialist Haemostasis and Flow Cytometry section at our Birmingham Children's hospital. The Children's site provides a paediatric and neonatal service including diagnosis of leukaemia, haemoglobinopathies and bleeding disorders plus providing an acute service for ED, Intensive Care Unit (PICU) and support of cardiac … take the department forwards, with some major projects in progress such as the introduction of a new LIMS across the region and help shape service delivery. Appointment to Band 7 would require good theoretical and technical competence of specialist haemostasis assays together with some experience of management support. Flow … the job Under the direction and working together with the Section Head, you would be supporting the leadership and management of theSpecialist Haemostasis laboratory service delivery: 1. To help support service delivery and development of the Specialist Haemostasis and Flow Cytometry section. 2. To help support more »

will be responsible for managing multiple projects across the customers manufacturing plant, ensuring these projects are delivered within contracted timeframes and budgets to stated delivery quality standards . Area of Responsibility • Lead and work with product and delivery teams to deliver workstreams. • Lead brainstorming sessions and understand business … for process improvements. • Lead, communicate and consult with external parties and internal stakeholders end-to-end on design, build, test, implementation, and handover to Service Delivery • Manage project risks and issues. • Project reporting as per agreed schedule • Escalate issues/risks to the management team as required (timely … capacity, and timelines to meet expectation of business case. • Analyse risk and dependency of a project on existing applications and infrastructure to ensure smooth delivery of projects. Knowledge/Experience · Expertise in tools like JIRA, Confluence, Microsoft Project, Excel for project management · end-to-end on design, build, test more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »

and support the successful candidate in their new role. Job description Job responsibilities JOB SUMMARY To work as an autonomous practitioner, responsible for the delivery of advanced nurse practitioner services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient … compliance, undertaking audit as necessary c. Monitor and ensure the safe storage, rotation and disposal of medicaments d. Participate in local initiatives to enhance service delivery and patient care e. Support and participate in shared learning within the practice f. Develops an area of specialist interest, taking the … and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service more »

organisation and management of the instrumentation and ensure that it delivers internationally competitive nano and micro fabrication resource. To provide information and advice on service delivery and experimental design to all current and prospective users of the facility. Co-ordinating and managing the daily activity of the instruments … charging and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user … relations both internal and external customers, acting as the key user or customer contact in meeting their service delivery requirements andtechnology expectations. Provide advice and information for current and prospective users on the use of the technology and experimental design. Conduct and oversee specified research work with the more »

Job summary Previous candidates need not to apply IM&T service Desk Agent The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the … also participate in an on-call rota with other members of the team Main duties of the job To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email. Offering advice to end users … equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a service delivery function Influencing the application of IT more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

To provide first line helpdesk support to Pathology system users. Analysing and resolving complex problems and queries taking appropriate action to maintain an optimal service or logging them with 3rd party support organisations and informing the Pathology IT Manager if the problem is not resolved within the service … are fully briefed on the system and system faults. To assist in the daily operations in the Pathology IT support team ensuring a quality service through appropriate action taken to optimise the service to users in line with the overall business needs and organisational requirements. To carry out … and giving of information. Qualifications Essential Good Standard of General Education to A level standard or equivalent. Desirable ECDL or equivalent knowledge Diploma in Service Delivery or IT Customer Service or equivalent demonstrable experience to the same level. Disclosure and Barring Service Check This post is more »

is largely split across two sites with provision of serology services at our Blood sciences hub, based at George Eliot Hospital and the molecular service based at University Hospital of Coventry & Warwickshire; although virology testing is performed at all CWPS Trust sites. As the Virology & Molecular Pathology Site/… you will work collaboratively alongside a team of section managers who each hold a lead responsibility (Performance, Quality, IT, Training, R&D) in ensuring service delivery. You will also work closely with the Department Operational Network Manager and senior colleagues from across CWPS, to provide a pan pathology approach … in this role, would then progress to Band 7 Section Manager. Main duties of the job This role includes oversight on all aspects of service delivery for the serology and Covid testing service, based at the hub site. You will work closely with senior colleagues to ensure more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »